Ashley Abbott
Waxhaw,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Client Programs and Strategy
Wellness Workdays
Hingham, MA
09.2021 - Current
- Directed client programs and strategy for leading provider of worksite wellness and occupational health solutions
- Led team of 20 in designing, developing, and evaluating wellness programs tailored to diverse client needs
- Successfully onboarded and managed new program implementations, aligning strategies with client goals to achieve substantial health outcomes and business growth
- Expanded behavioral health and wellness coaching services, resulting in $980k in additional revenue over 3 years
- Spearheaded implementation of occupational health program at largest general contractor in the United States, leading to expansion across nine additional sites nationwide within four years
- Monitored team performance and ensured alignment with program KPIs to consistently meet client expectations and enhance service delivery
- Manage client communications and promotional activities, overseeing events, branding, and campaigns
- Direct development of comprehensive wellness content, including programs focusing on nutrition, physical activity, stress management, sleep, and chronic disease management
- Collaborate with CEO to grow team from 3 to 20 members, establishing onboarding plans, training protocols, and recruitment tracking tool
- Initiated Institutional Knowledge Project, creating 75+ training documents to support new team members.
Account Manager
Wellness Workdays
Hingham, MA
11.2016 - 08.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Administered meeting agendas, program content, communications, workflow, budgets, KPI reporting, and experience analysis to ensure customer success
- Managed client wellness portals and technology platforms, ensuring seamless integration and functionality
- Led monthly strategizing sessions with employee wellness committees to optimize program effectiveness
- Trained and supervised account coordinators and dietetic interns, fostering a cohesive and effective team environment
- Supported business development by creating and presenting compelling wellness programs to prospective clients
- Conducted interviews, hired, and trained health professionals for wellness presentations.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments
Wellness Coordinator and Dietitian
Wellness Workdays
Hingham, MA
01.2015 - 11.2016
- Developed and implemented comprehensive wellness seminars, behavior change programs, and online challenges covering nutrition, physical activity, stress management, and chronic disease management
- Received consistently high satisfaction scores for seminars and behavior change programs, demonstrating effective program design and delivery
- Created wellness content including newsletters and educational materials tailored to client needs
- Provided personalized counseling sessions and led successful counseling programs for executives, achieving significant health improvements and high satisfaction rates of 95%.
- Implemented stress management techniques into daily routines, teaching employees effective coping strategies for work-related pressures
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming
- Collected and tracked information about participation and outcomes of individual programs
Dietitian
Healthworks Fitness Centers
Cambridge, MA
12.2014 - 11.2015
- Designed and implemented personalized nutrition care plans for fitness center clients
- Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements
- Educated clients on nutrient balance, meal planning, and intuitive eating practices
- Developed nutrition plans addressing individual patient diabetes and food allergies
Education
MS - Nutrition Science and Policy
Friedman School of Nutrition Science And Policy At Tufts University
Boston01.2014
Bachelor of Science - Nutrition and Dietetics
University of Rhode Island
Kingston05.2012
Skills
- Outstanding communication skills demonstrated through client relationship management and strategic account development
- Proven ability to manage cross-functional teams and drive initiatives from inception to successful implementation
- Track record of achieving revenue growth and client retention through effective engagement strategies
- Strategic planning of wellness initiatives to achieve desired outcomes
Certification
- Registered Dietitian, 2014
- Certified Wellness Program Coordinator, WellCert, 2016
Timeline
Director of Client Programs and Strategy
Wellness Workdays
09.2021 - Current
Account Manager
Wellness Workdays
11.2016 - 08.2021
Wellness Coordinator and Dietitian
Wellness Workdays
01.2015 - 11.2016
Dietitian
Healthworks Fitness Centers
12.2014 - 11.2015
MS - Nutrition Science and Policy
Friedman School of Nutrition Science And Policy At Tufts University
Bachelor of Science - Nutrition and Dietetics
University of Rhode Island
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