Ashleigh Kincaid
Hampstead
Summary
Detail-oriented Utility Finance Specialist with a proven track record in resolving customer issues and optimizing billing processes. Known for strong problem-solving abilities and effective communication skills.
Overview
4
4
years of professional experience
Work History
Utility Finance Specialist
Town of Surf City
Surf City, NC
04.2024 - Current
- Contacted customers to immediately find resolutions for escalated issues.
- Processed utility bills accurately and efficiently using billing software systems.
- Responded to customer inquiries regarding account statements and billing discrepancies.
- Maintained up-to-date customer accounts, ensuring accuracy in data entry and record-keeping.
Administrative Assistant
Shoreline Oral & Facial Surgey
Wilmington, NC
04.2022 - 04.2024
- Coordinated patient scheduling to optimize clinic operations and enhance patient flow.
- Managed electronic health records ensuring accuracy and compliance with HIPAA regulations.
- Assisted in processing insurance claims, improving reimbursement efficiency and reducing claim denials.
- Streamlined office procedures, resulting in improved workflow and reduced administrative errors.
Education
Bachelor of Science - Communications
Liberty University
Lynchburg, VA12.2021
Skills
- Invoice generation
- Customer service
- Payment processing
- Teamwork orientation
Timeline
Utility Finance Specialist
Town of Surf City
04.2024 - Current
Administrative Assistant
Shoreline Oral & Facial Surgey
04.2022 - 04.2024
Bachelor of Science - Communications
Liberty University