Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ashlei Baker

Salisbury

Summary

Dedicated healthcare professional with extensive experience at Atrium Healthcare System, skilled in vital sign monitoring and conflict resolution. Proven ability to provide compassionate patient care and emotional support, while effectively collaborating with interdisciplinary teams to enhance patient outcomes. Committed to maintaining high standards of care and compliance with HIPAA regulations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CNA

Atrium Healthcare System
Concord
04.2025 - Current
  • Transported residents within the facility as needed.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided emotional support to family members during difficult times.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.

PRN Psych Tech/CNA/Therapeutic Recreation Assistant

Atrium Healthcare System
Charlotte
07.2015 - Current
  • Conducted comprehensive assessments on crisis patients to identify immediate needs.
  • Monitored behaviors and triggers with vigilance in 19+ bed emergency and long-term care settings.
  • Provided care for patients with behavioral disorders, detoxification needs, and traumatic brain injuries.
  • Served as preceptor for new hires, delivering training on policies and procedures while validating competencies.
  • Facilitated groups focused on coping skills and leisure activities to enhance patient engagement.
  • Responded to incidents of patient aggression utilizing de-escalation techniques and physical restraints.
  • Executed specimen collection and processing, including POC BAC and UDS tests during admissions.
  • Conducted group therapy sessions for patients with similar diagnoses.
  • Facilitated activities designed to improve life skills such as problem solving, communication, anger management, stress reduction, symptom management, self-care, socialization.
  • Educated patients on available resources in the community that could assist them in achieving their recovery goals.
  • Ensured that all documentation is completed accurately and timely according to agency standards.
  • Created care plans that include obtainable goals and approaches

Guest Services Agent

Interstate Hotels
W-S
10.2014 - 12.2016
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Input and access data in reservation system
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs and any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with concierge services
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Marriott Hotel

Internship

Behavioral Health
Charlotte
05.2015 - 08.2015
  • Performed assessments, problem solving, coping skills and leisure-based activities and lead unit-based groups
  • Worked closely with licensed Recreation Therapist on documentation and group notes
  • Knowledgeable advising on health maintenance and disease prevention via client health education and RT staff
  • Worked closely alongside the intern advisor, activity coordinators and Social Workers to ensure treatment plans and goals were reached, and that additional follow up care was provided
  • Recreation Therapy

Bus Driver, TA, Volunteer

Winston-Salem/ Forsyth County Schools
W-S
09.2010 - 05.2015
  • Provided skilled assistance to teacher and administration needs, including sorting, copying and filing.
  • Responsible for transporting school age children to and from school, after-school activities and sporting events. Some being of special needs.
  • Flexible and was cross trained on other lots to assist in critical staffing needs
  • Monitored students as they tested on End of Grade assessments
  • South Lot, Kimberly Park Elem

Call Center Representative

Hanes Brands
Rural Hall
04.2007 - 08.2010
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Education

Bachelor of Science - Recreation Therapy

Winston-Salem State University
Winston-Salem, NC
01.2015

Skills

  • Conflict Resolution
  • Cultural Competence
  • HIPPA Compliance
  • Psychiatric Involuntary Status
  • Accu Check Skills
  • Vital Sign Training
  • Physically fit to perform CPI
  • Compassionate and personable bedside manner
  • Strong medical ethic
  • Seizure precautions, education, and care
  • Post-Operative care
  • Time management and prioritization
  • Urinalysis, Drug Screen and Pregnancy Testing
  • Leisure Skill Plans
  • Patient care documentation
  • Behavioral assessment
  • Patient education
  • Emergency response
  • Vital sign monitoring
  • De-escalation techniques
  • Specimen collection
  • Health maintenance
  • Effective communication
  • Emotional support
  • Problem solving
  • End-of-life care
  • HIPAA compliance
  • Wound care
  • Multitasking and organization

Certification

  • BLS - American Heart Association
  • ACLS - American Heart Association
  • CPI - Crisis Prevention Institute
  • CNA- Certified Nursing Assistant

Accomplishments

  • Values in Action – Multiple award recipient with CHS, recognized for constant willingness to assist team members
  • WOW Card recipient for uncompromised care to patients
  • Recognized by administration for exceptional teamwork and patient sensitivity

Timeline

CNA

Atrium Healthcare System
04.2025 - Current

PRN Psych Tech/CNA/Therapeutic Recreation Assistant

Atrium Healthcare System
07.2015 - Current

Internship

Behavioral Health
05.2015 - 08.2015

Guest Services Agent

Interstate Hotels
10.2014 - 12.2016

Bus Driver, TA, Volunteer

Winston-Salem/ Forsyth County Schools
09.2010 - 05.2015

Call Center Representative

Hanes Brands
04.2007 - 08.2010

Bachelor of Science - Recreation Therapy

Winston-Salem State University

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Ashlei Baker