Ashla Downey
Cary
Summary
Client services professional with award-winning product design expertise and a commitment to exceptional client service. Demonstrates strong communication and organizational skills, enhancing luxury-level client experiences aligned with RH brand standards. Proven ability to create thoughtful and refined design solutions that elevate client satisfaction.
Overview
22
22
years of professional experience
Work History
Product Designer/ Customer Relations
TotSquat Inc
08.2019 - 11.2025
- Designed user-friendly interfaces for children's products and educational resources.
- Conducted iterative testing to refine designs based on user feedback.
- Facilitated brainstorming sessions to generate innovative product ideas and features.
- Researched production specifications, costs, and manufacturing methods for precise itemization.
- Developed manufacturing procedures while monitoring designs to improve operations and quality.
Childcare Provider
MONTESSORI AT HOME
01.2017 - 01.2019
- Served as the first point of contact for parents, answering questions with warmth and patience, and professionalism.
- Translated Montessori principles into clear, practical guidance for families.
- Earned trust by listening deeply, problem solving quickly, and delivering reliable support.
RETAIL BANKER, LEAD TELLER, & TELLER
WELLS FARGO BANK
01.2005 - 01.2013
- Delivered high-quality customer service in a fast-paced retail banking environment, managing financial transactions and customer inquiries.
- Processed a range of banking services including deposits, withdrawals, ATM's and account maintenance while ensuring compliance with internal controls and regulatory requirements.
- Assisted customers in identifying and meeting their financial goals through recommendations of banking products and services.
- Trained new hires, helping improve team efficiency and customer satisfaction by sharing best practices and operational knowledge.
- Balanced cash drawers & Vault, and resolved discrepancies to ensure operational accuracy.
LAB TECHNICIAN
NESTLE QUALITY ASSURANCE CENTER
01.2004 - 01.2005
- Collaborated with microbiologists to ensure compliance with safety regulations.
- Maintained detailed, accurate records under strict quality guidelines.
- Strengthened skills in precision, compliance, and technical communications.
Education
Some College (No Degree) - Business & Life Sciences
California State University, Bakersfield
Bakersfield, CASkills
- Customer Relationship Management
- Financial Operations & Cash Handling
- Sales & Product Recommendations
- Compliance & Accuracy
- Multitasking & Efficiency
- Communication & Problem-Solving
Accomplishments
New York Product Design Award 2021
Timeline
Product Designer/ Customer Relations
TotSquat Inc
08.2019 - 11.2025
Childcare Provider
MONTESSORI AT HOME
01.2017 - 01.2019
RETAIL BANKER, LEAD TELLER, & TELLER
WELLS FARGO BANK
01.2005 - 01.2013
LAB TECHNICIAN
NESTLE QUALITY ASSURANCE CENTER
01.2004 - 01.2005
Some College (No Degree) - Business & Life Sciences
California State University, Bakersfield