ASHANTI FORTICH
Charlotte
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Pura vida
Miami
07.2024 - 08.2025
- Ensured compliance with all food safety regulations and sanitation standards
- Supervised and trained staff in customer service, food handling, and safety protocols
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Developed strategies for improved operational efficiency and customer satisfaction
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed daily restaurant operations and ensured smooth service delivery.
- Led staff training sessions to enhance customer service skills and efficiency.
- Maintained compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain positive dining experiences.
Restaurant Waitress, Manager
Piola Restaurant
Miami
07.2022 - 08.2024
- Greeted customers as they entered the restaurant and provided them with menus
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system
- Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
Sales of Technological Products
Dr Smart Phones Dallas
Panama
04.2021 - 12.2021
- Provided accurate information about products, prices and services
- Assisted customers with product selection, sizing and styling
- Maintained up-to-date knowledge of store merchandise and policies
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Demonstrated product features and benefits for customers' needs
Secretary Manager
Inversions elim
Panama City
03.2018 - 03.2021
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services
- Answered telephones, directed calls and took messages
- Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times
Journalist
Caracol Radio Colombia
Cali
02.2016 - 01.2018
- Developed content for multiple news outlets, including newspapers and magazines
- Conducted interviews with sources to obtain information for stories
- Photographed images to accompany articles in print or online publications
- Utilized social media networks such as Twitter and Facebook to promote articles
- Facilitated communication between creative teams, producers, directors
Education
University Autonoma De Occidente -
University Autonoma De Occidente
ColombiaHigh School Diploma -
Jose Maria Cordoba
ColombiaSkills
- Customer Relations
- Operational Efficiency
- Team Building
- Inventory Control
- Problem-Solving
- Communication
- Efficiency Improvement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Staff training
- Food safety compliance
- Inventory control
- Effective communication
- Problem solving
- Customer satisfaction
- Operations management
Timeline
Restaurant Manager
Pura vida
07.2024 - 08.2025
Restaurant Waitress, Manager
Piola Restaurant
07.2022 - 08.2024
Sales of Technological Products
Dr Smart Phones Dallas
04.2021 - 12.2021
Secretary Manager
Inversions elim
03.2018 - 03.2021
Journalist
Caracol Radio Colombia
02.2016 - 01.2018
University Autonoma De Occidente -
University Autonoma De Occidente
High School Diploma -
Jose Maria Cordoba
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