Ashante Terry
High Point
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Sales Manager
RimTyme
04.2023 - 10.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Direct Sales Specialist
Spectrum
06.2022 - 10.2022
- Increased sales revenue by consistently exceeding monthly sales targets through effective customer engagement and persuasive communication techniques.
- Enhanced customer satisfaction levels by providing personalized product demonstrations tailored to individual needs and preferences.
- Received recognition for top performance in the region due to successful implementation of innovative sales strategies and relationship-building techniques.
- Developed expertise in a diverse range of product offerings, leading to increased versatility and adaptability in addressing client requirements.
Customer Service Representative
RTI International
05.2022 - 06.2022
- Protected PHI by adhering to HIPAA guidelines
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
McKesson
08.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded proactively and positively to rapid change.
Stocker
Polo Ralph Lauren
06.2021 - 08.2021
Home Health Aide
Home Again Senior Living
11.2019 - 06.2021
Benefit Reverification Specialist
The Lash Group
10.2020 - 02.2021
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Updated patient and insurance data and input changes into the company computer system
- Checked documentation for appropriate coding, catching errors and making revisions
- Maintained Confidentiality when addressing sensitive information with tact and diplomacy
- Communicated Clearly and listened attentively throughout the interview process to facilitate exchange of information
Insurance Service Representative
National General Insurance
09.2018 - 10.2020
- Processed changes in insurance policies and periodically reassessed client needs
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions
- Navigated computer systems to look up customer information and update policies
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs
- Applied Basic insurance underwriting knowledge to evaluate and analyze information
- Processed Payments
- Provided Breakdowns of Insurance policies,
- Troubleshooted Basic Password resets to login to Customer portal
- Deescalated Policy Premium Holders and Coverage issues
- Served as Subject matter Expert for nonstandard coverage questions
Customer Service Representative
Alorica
06.2016 - 08.2018
- Received Inbound calls for Samsung Home Appliances,
- Successfully processed damage allowances,
- Provided accurate and appropriate information in response to customer inquiries about Replacement appliances,
- Demonstrated mastery of customer service call script within specified timeframes,
- Made Outbound Calls to customers in reference to Reschedules of Deliveries for Appliances
Education
Regent University
Virginia Beach, VASouth University
High Point, NCNorth Carolina Central University
Durham, NCDiploma -
Phillip O' Berry Academy of Technology
Charlotte, NCMiddle College at Guilford Technical Community College
Skills
- Detail-Oriented
- Proficient Communicator
- Self-Motivated
- Proficient Computer Skills
- Organized
- Dependable
- Critical Thinking
References
Available upon request
Timeline
Sales Manager
RimTyme
04.2023 - 10.2023
Direct Sales Specialist
Spectrum
06.2022 - 10.2022
Customer Service Representative
RTI International
05.2022 - 06.2022
Customer Service Representative
McKesson
08.2021 - 03.2022
Stocker
Polo Ralph Lauren
06.2021 - 08.2021
Benefit Reverification Specialist
The Lash Group
10.2020 - 02.2021
Home Health Aide
Home Again Senior Living
11.2019 - 06.2021
Insurance Service Representative
National General Insurance
09.2018 - 10.2020
Customer Service Representative
Alorica
06.2016 - 08.2018
Regent University
South University
North Carolina Central University
Diploma -
Phillip O' Berry Academy of Technology
Middle College at Guilford Technical Community College
Similar Profiles
James RobertsJames Roberts
General Manager at Rimtyme Custom WheelsGeneral Manager at Rimtyme Custom Wheels
Brandon KingBrandon King
General Manager at RimTyme Custom Wheels and TiresGeneral Manager at RimTyme Custom Wheels and Tires
Ariel JavierAriel Javier
Assistant Credit Manager / Shop Manager at RimTyme Custom Wheels and TiresAssistant Credit Manager / Shop Manager at RimTyme Custom Wheels and Tires