ASHAE GLASPER
Charlotte
Summary
Customer -focused professional with experience in customer service , case management, and transportation. Skilled at resolving customer concerns, communicating effectively, managing multiple tasks, and providing excellent service in fast paced environments. Known for being dependable, professional, and committed to helping customers find solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progressive
Charlotte
08.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the company's CRM system for record-keeping.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Associate Customer Service Representative Everyday Banking
Wells Fargo
Charlotte
03.2023 - 07.2025
- Assist customers with financial products across multiple channels, ensuring top-tier service.
- Resolve inquiries efficiently, maintaining compliance with guidelines and regulations.
- Escalate complex issues to senior staff, enhancing customer satisfaction and problem resolution.
- Fostered a customer-centric approach, enhancing client satisfaction and loyalty through empathetic communication and problem resolution.
- Streamlined inquiry resolution processes, resulting in a noticeable decrease in customer wait times and improved service efficiency.
- Coordinated with team members to address escalated issues, ensuring timely resolutions and reinforcing a unified customer support strategy.
Commercial Truck Driver
U.S. Xpress
Charlottesville
08.2021 - 03.2024
- Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Operated vehicles and equipment over varied roadways to complete on-time deliveries.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Maintained safe driving habits to protect property and general public on roadways.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Conducted routine maintenance checks on vehicles according to established guidelines.
- Offered exemplary service to customers, responded to inquiries, and escalated issues to professionals.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Collaborated with dispatch to optimize delivery routes and schedules.
- Operated commercial trucks to transport goods across various states.
Case Manager
Walmart Global Business Services
Charlotte
03.2018 - 08.2022
- Managed customer and associate cases from start to resolution
- Conducted phone and email communication regarding cases updates
- reviewed documentation and gathered information for case decisions. Scheduled appointments and follow up calls
- Maintained accurate records while meeting productivity goals
- Utilized case management software and databases for efficient information tracking.
- Assisted clients in setting realistic goals and developing action plans.
- Prepared and maintained budgets, personnel records or training manuals.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
- Conducted assessments to identify client strengths and areas of improvement.
Education
North Mecklenburg High School -
06-2013
Skills
- Customer Service
- Problem Solving
- Microsoft Office
- Data Entry
- Claims Processing
- Case Management
- Documentation
- Communication
- PowerPoint
- Excel
- Team Leadership
- Customer Relations
- Policy analysis
- Inquiry resolution
- Shipping and logistics
- De-escalation techniques
- Adaptability and flexibility
- Banking operations support
- Member account management
Additional Information - Core Competencies
- 10 Key
- MS Word
- PowerPoint
- Excel
- Team player, work well with others
- Strong attention to detail
- Tolerance for fast paced environment
- Exceptional communication skills
Certification
- Commercial Drivers Licence
Timeline
Customer Service Representative
Progressive
08.2025 - Current
Associate Customer Service Representative Everyday Banking
Wells Fargo
03.2023 - 07.2025
Commercial Truck Driver
U.S. Xpress
08.2021 - 03.2024
Case Manager
Walmart Global Business Services
03.2018 - 08.2022