ASHA ABDULLAH
Raleigh
Summary
Dedicated professional with a strong background in customer service and documentation. Proven skills in effective communication and relationship building, leading to improved customer satisfaction. Demonstrated ability to optimize processes in claims evaluation and tenant management, contributing to overall company success.
Overview
8
8
years of professional experience
Work History
Claims Specialist
State Farm
Dunwoody
02.2024 - Current
- Evaluate claim submissions for compliance with company policies and regulatory standards.
- Collaborate with adjusters to assess damages and determine appropriate settlement amounts.
- Analyze claims by identifying trends and discrepancies, enhancing accuracy in processing.
- Communicate with policyholders to gather essential documentation and clarify coverage details, ensuring compliance and understanding.
- Coordinated and organized documentation for streamlined claims processing.
- Provided administrative support to enhance operational efficiency.
- Demonstrated negotiation skills to achieve favorable agreements in claims processing.
- Applied de-escalation skills to manage and resolve customer conflicts calmly.
Leasing Consultant
Range Water Real Estate
Atlanta
02.2023 - 02.2024
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Facilitated property showings, effectively showcasing amenities and fostering tenant interest.
- Cultivated relationships with prospective tenants, leading to higher customer satisfaction and improved retention.
- Communicated with tenants in a timely manner by responding to requests for maintenance and answering questions and concerns.
- Conducted market research to develop competitive pricing strategies, contributing to increased occupancy rates.
- Analyzed background, reference and credit checks as part of a screening process of prospective tenants and investigated for the validity of the information provided.
- Mediated conflicts between tenants regarding noise and parking, fostering a more harmonious living environment.
- Organized records accurately and detailed to ensure compliance with reporting requirements to meet state, local and federal housing compliance.
Detention Officer
Douglas County Sheriff's Office
Douglas
06.2019 - 02.2023
- Supervised inmate activities, ensuring adherence to facility regulations to maintain order and safety.
- Conducted routine inspections of detention areas to maintain safety and security standards.
- Responded promptly to emergency situations, utilizing de-escalation techniques effectively.
- Collaborated with law enforcement personnel during inmate processing and transfers.
- Monitored behavior of offenders to proactively prevent disturbances and escape attempts.
- Implemented and enforced institutional policies, rules, and procedures to uphold security standards.
Pharmacy Technician
CVS Pharmacy
Cartersville
10.2018 - 06.2019
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Implemented workflow improvements that enhanced prescription fulfillment speed and accuracy.
- Explained treatment plans to customers, enhancing their understanding and adherence to prescribed therapies.
- Trained and mentored new pharmacy technicians on operational procedures and customer service, fostering a knowledgeable and service-oriented team.
Education
Bachelor of Science - Nursing
UNC School of Nursing
Chapel Hill, NC05-2030
Skills
- Claims processing
- Claims assessment
- Claims analysis
- Document verification
- Record Keeping
- Microsoft Office
- Customer service
- Patient care
Timeline
Claims Specialist
State Farm
02.2024 - Current
Leasing Consultant
Range Water Real Estate
02.2023 - 02.2024
Detention Officer
Douglas County Sheriff's Office
06.2019 - 02.2023
Pharmacy Technician
CVS Pharmacy
10.2018 - 06.2019
Bachelor of Science - Nursing
UNC School of Nursing