Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aryanna Guzman

Charlotte

Summary

Organized and efficient receptionist with proven experience in front desk operations, including customer inquiries, appointment scheduling, and record maintenance. Strong communication skills facilitate positive client interactions. Bilingual professional adept at resolving diverse issues and ensuring customer satisfaction. Committed to supporting team objectives and enhancing organizational efficiency.

Overview

2
2
years of professional experience

Work History

Receptionist

Razzle Dazzle Pet Salon
Fort Mill
07.2024 - 06.2025
  • Supervised daily ensuring smooth workflow.
  • Scheduled appointments and managed client communications.
  • Maintained cleanliness and organization of grooming stations and equipment.
  • Developed staff schedules to ensure coverage during peak hours.
  • Handled inventory management, ordering supplies as needed for the salon.
  • Enforced safety protocols to ensure a safe environment for pets and staff at the salon.
  • Resolved customer complaints, enhancing overall client satisfaction experience.
  • Managed an online booking system that allowed customers to easily book appointments from their home computer or mobile device.

Receptionist

Performace Auto Collision Center
Charlotte
11.2023 - 04.2025
  • Greeted customers warmly upon arrival at the auto collision center.
  • Managed phone calls and scheduled appointments efficiently for client convenience.
  • Organized and maintained customer records using filing systems.
  • Handled cash transactions and processed payments at the front desk.
  • Coordinated with insurance companies to facilitate claims processing for clients, and payments.
  • Maintained a clean and welcoming reception area for visitors and staff.
  • Communicated with vendors to order car parts, and office supplies.
  • Answered incoming calls from all customers and insurance companies, took messages, and responded back to voicemails and emails.
  • Provided excellent customer service at all times.
  • Sorted incoming mail and directed to correct personnel each day.

Education

High School Diploma -

Acellus Academy

Skills

  • Customer service
  • Data entry
  • Bilingual Customer Service Representative
  • Online booking management
  • Customer support
  • Problem-solving
  • Payment collection
  • Call management
  • Empathy and patience
  • Effective communication
  • Time management
  • Data entry accuracy

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Receptionist

Razzle Dazzle Pet Salon
07.2024 - 06.2025

Receptionist

Performace Auto Collision Center
11.2023 - 04.2025

High School Diploma -

Acellus Academy
Aryanna Guzman