Summary
Overview
Work History
Education
Skills
Timeline
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Aryana Pearson

Jacksonville

Summary

Customer service professional with extensive call center experience at Arise Platform. Proven ability in conflict resolution and documentation accuracy, ensuring seamless customer interactions. Recognized for maintaining strong call control and effectively managing time to enhance service delivery. Committed to exceeding customer expectations and fostering positive relationships.

Overview

1
1
year of professional experience

Work History

Customer Service Agent

Arise Platform
Remote
05.2025 - Current
  • Documented customer interactions accurately in the system for future reference.
  • Answered incoming calls promptly and professionally within company standards.
  • Maintained strong call control and quickly worked through scripts to address problems.

Guest Service Associate

European Wax Center
Rock Hill
11.2024 - 05.2025
  • Managed front desk operations and maintained organized workstations.
  • Handled reservations and updated guest information in the system.
  • Greeted walk-in and phone guests, determining interests and needs.

Education

High School Diploma -

Connections Academy
South Carolina
06-2019

Skills

  • Call management
  • Documentation accuracy
  • Conflict resolution
  • Time management
  • Attention to detail
  • Call control
  • Call center experience

Timeline

Customer Service Agent

Arise Platform
05.2025 - Current

Guest Service Associate

European Wax Center
11.2024 - 05.2025

High School Diploma -

Connections Academy

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Aryana Pearson