Arveril Johnson-Jones
Winston-Salem
Summary
Strategic Executive Assistant with a proven ability to streamline operations, guide teams, and support senior leadership with precision and discretion. Skilled in mentoring staff, coordinating cross‑functional initiatives, and implementing efficient administrative systems that enhance organizational performance. Experienced in budgeting, HR support, and search committee coordination, with a reputation for sound judgment, adaptability, and clear communication. Backed by over 20 years of exceptional customer service and a commitment to delivering reliable, high‑level executive support.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Executive Assistant
UNCSA
01.2023 - Current
- Managed executive calendars and scheduled appointments efficiently.
- 25% Serves as the liaison between th facutly and other departments on campus ( such as I.T., H.R, Faculty affairs, Financial Services, Foundations, Facilities Management, Campus Police)
- 25% Acted as the division's financial specialist and budget officer.
- 20% Managed personnel processes by collecting documentation, generating paperwork/forms for hires, and maintaining faculty personnel files, ensuring compliance and accessibility of annual evaluations, attendance, and professional development records.
- 10% Schedules meetings, prepares agenda, takes minutes at monthly departmental meetings.
- Coordinated travel arrangements for staff and faculty members.
- Delivered customer service for the division, assisting job candidates and guest artists to enhance their experience on campus.
- Assisted in developing policies and procedures pertaining to office administration matters.
Sr. Surgery Scheduling Coordinator
Atrium WFBMC
01.2015 - 01.2022
- Oversaw high‑volume clinic scheduling for 3–4 providers, facilitating care for roughly 70 patients daily and maintaining precise, compliant documentation across all appointment workflows.
- Efficiently managed clinic schedules for 14 providers, ensuring optimal appointment flow and resource utilization.
- Coordinated referrals with insurance and medical specialists, documenting details in patient charts to streamline patient care.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed patient payments using Epic and scanned identification and insurance cards to ensure accurate documentation and billing.
- Partnered with Financial Services to assess and document patient eligibility for financial assistance programs covering surgical costs, ensuring thorough verification.
Patient Service Coordinator III
Novant Health (Winston-Salem Healthcare)
01.2013 - 01.2015
- Coordinated patient appointments and managed scheduling to optimize healthcare service delivery.
- Conducted pre-registration interviews with up to 45 patients and family members to ensure accurate appointment confirmations.
- Input accurate patient insurance, billing and payment information increasing patient check-in
- Enhanced patient check‑in performance by 100% by identifying workflow gaps, implementing process improvements, and reducing bottlenecks.
- Collected patient forms, insurance cards, and co-pays to streamline registration and prepare patients for appointments.
- Maintained patient confidentiality by safeguarding sensitive information and ensuring privacy during interactions.
- Answered over 50 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Provided patients with an after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Education
Project Management
Project Managment Institue
04-2026
Certificate 1 & 2 - Project Management
Noble Desktop
01-2025
B.A - Psychology
Salem College
01-2015
BA - Business Administrative
Ashford University
01-2011
Skills
- Problem solving
- Excellent Communication Skills
- Leadership
- Teams
- Epic
- Microsoft Office Suite
- Budget
- Project Management
- Customer Service
- Clerical Support
- Basic Medical Terminology
- Self-Motivated
- Administrative support specialist
Certification
Noble Desktop: Certificate 1 & 2 Project Management (6/2025)
Timeline
Executive Assistant
UNCSA
01.2023 - Current
Sr. Surgery Scheduling Coordinator
Atrium WFBMC
01.2015 - 01.2022
Patient Service Coordinator III
Novant Health (Winston-Salem Healthcare)
01.2013 - 01.2015
Project Management
Project Managment Institue
Certificate 1 & 2 - Project Management
Noble Desktop
B.A - Psychology
Salem College
BA - Business Administrative
Ashford University