Arturo Villegas
Monroe,NC
Summary
Highly experienced hospitality professional who is ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer. Able to adapt and multitask at all times and consistently meeting business and service expectations. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Server
The DoubleTree by Hilton Charlotte City Center
Charlotte, NC
09.2021 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed table assignments to optimize workflow and enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge and customer interaction techniques.
Banquet Server
The Ballantyne, Luxury Collection Hotel
Charlotte, NC
06.2016 - 08.2021
- Observe proper sanitation, timeliness in delivery and satisfactory handling to food for any offsite events.
- Delivered exceptional service during high-profile events, ensuring guest satisfaction and seamless operations.
- Assisted in setup and breakdown of banquet venues, maintaining cleanliness and organization throughout events.
- Trained new servers on menu details, service standards, and operational procedures to enhance team efficiency.
- Implemented streamlined processes for table settings that improved workflow during peak service hours.
- Monitored inventory levels of dining supplies, facilitating timely reorders to prevent shortages during events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
On Call Banquet Server
The Grand Bohemian Hotel, Charlotte
Charlotte
09.2021 - Current
- Delivered exceptional service during high-profile events, ensuring guest satisfaction and comfort.
- Assisted in training new staff on best practices for service excellence and operational procedures.
- Set up and dismantled banquet spaces efficiently, adhering to event specifications and timelines.
- Collaborated with kitchen staff to coordinate timely food service, maintaining quality standards.
Restaurant General Manager
El Cancun Mexican Cuisine Restaurant
Charlotte
02.2011 - 02.2026
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Trained and mentored staff, fostering a high-performance team culture.
- Directed daily operations to enhance service quality and customer satisfaction.
- Analyzed sales data to identify trends and develop targeted marketing strategies.
Education
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Central Piedmont Community College
Charlotte, NC01.2006
Skills
- Attention to detail
- Strong time management
- Consistent leadership traits
- Bartending knowledge
LANGUAGES
English and Spanish
AWARDS
Employee of the Month Award, Safety Champion of the Month (June 19th 2019)
Timeline
Server
The DoubleTree by Hilton Charlotte City Center
09.2021 - Current
On Call Banquet Server
The Grand Bohemian Hotel, Charlotte
09.2021 - Current
Banquet Server
The Ballantyne, Luxury Collection Hotel
06.2016 - 08.2021
Restaurant General Manager
El Cancun Mexican Cuisine Restaurant
02.2011 - 02.2026
High School Diploma -
Central Piedmont Community College
Some College (No Degree) -
Central Piedmont Community College