AR'TAYQUINTIS ALSTON
Rocky Mount
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
7
7
years of professional experience
Work History
Aseptic Service Specialist/Backup Line Coordinator
Pfizer
05.2022 - Current
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Coordinated maintenance activities for machinery and equipment, ensuring minimal impact on daily operations while maximizing uptime.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
Inventory Control Specialist
QVC
08.2020 - 12.2021
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Audited and corrected discrepancies in inventory numbers.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Sales Consultant
Farmer House Furniture
09.2018 - 04.2020
- Delivered personalized consultations to clients, demonstrating an in-depth understanding of furniture styles, materials, and design concepts to meet their individual needs and preferences
- Exploited advanced customer service software, such as Salesforce and Zendesk, to maintain detailed customer profiles and track interactions, resulting in a 20% increase in customer satisfaction ratings
- Cultivated strong relationships with clients through attentive listening, effective communication, and proactive follow-up, leading to a 15% increase in repeat business
- Conducted product demonstrations and provided insightful product knowledge to customers, enhancing their confidence in their purchasing decisions
- Monitored customer service metrics to continually refine strategies
- Successfully managed customer service during high-traffic periods, maintaining high service standards
- Provided detailed reports on customer service activities and outcomes
Education
High School Diploma -
Southwest Edgecombe Highschool
Rocky Mount, NC06-2018
Skills
- Aseptic techniques
- Data entry
- Inventory management
- Cleaning standards
- Shipping and receiving
- Order fulfillment
- Coordination
- Customer relationship management (CRM)
Timeline
Aseptic Service Specialist/Backup Line Coordinator
Pfizer
05.2022 - Current
Inventory Control Specialist
QVC
08.2020 - 12.2021
Sales Consultant
Farmer House Furniture
09.2018 - 04.2020
High School Diploma -
Southwest Edgecombe Highschool
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