ArRellya McGhee

• Answer office phones
• Make appointments, confirm appointments
• Check- in and check- out patients
• Collect co-pay
• Work daily reports

Monitoring customers account

Answering incoming calls

• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Scheduling, cancelling, and rescheduling appointments and/or consults.
• Interpreting and verifying provider orders.
• Recommend changes to existing clinic procedures.
• Utilizing numerous advanced patient systems in support of multiple clinics.
• Develop and/or maintain effective and efficient communication.
• Monitoring appointment requests via multiple electronic sources.
• Gathering, verifying and updating patient medical information.
• Processing medication refill requests.
• Obtaining and reviewing electronic health records.
• Monitoring outpatient appointments.
• Determine urgency of appointment scheduling.
• Screen and independently route contacts.

• Answering phone calls and directing inquiries
• Providing administrative support to staff as needed, including document preparation and data entry
• Managing calendars and scheduling meetings for staff
• Scheduling, cancelling, and rescheduling appointments and/or consults.
• Interpreting and verifying provider orders.
• Recommend changes to existing clinic procedures.
• Utilizing numerous advanced patient systems in support of multiple clinics.
• Develop and/or maintain effective and efficient communication.
• Gathering, verifying and updating patient medical information.
• Obtaining and reviewing electronic health records.

• Provides excellent customer service and is professional, ethical, and friendly at all times
• Answers phones and manage a multi- line phone system
• Maintained appointment schedule, patient and client records, document communications