Motivated shift leader known for strong leadership and effective communication skills. Experienced in resolving customer complaints and maintaining high productivity levels, ready to drive operational success and enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Shift Leader
Lidl US
Sanford
03.2017 - Current
Supervised daily operations and ensured team adherence to company policies.
Coordinated shifts and assigned tasks to optimize workflow efficiency.
Resolved customer inquiries and complaints in a friendly manner.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised and led employees to maintain productivity and customer service levels.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Customer Service Representative
Xerox
Cary
11.2015 - 03.2017
Assisted customers with inquiries and provided product information.
Resolved customer complaints through effective communication and problem-solving techniques.
Maintained accurate records of customer interactions and transactions.
Utilized CRM software to track customer requests and follow-up actions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.