Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arprena Yeadon

Sanford

Summary

Motivated shift leader known for strong leadership and effective communication skills. Experienced in resolving customer complaints and maintaining high productivity levels, ready to drive operational success and enhance customer experiences.

Overview

10
10
years of professional experience

Work History

Shift Leader

Lidl US
Sanford
03.2017 - Current
  • Supervised daily operations and ensured team adherence to company policies.
  • Coordinated shifts and assigned tasks to optimize workflow efficiency.
  • Resolved customer inquiries and complaints in a friendly manner.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Customer Service Representative

Xerox
Cary
11.2015 - 03.2017
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized CRM software to track customer requests and follow-up actions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

MBA - Business Strategy And Operation

University of Phoenix
Tempe, AZ
10-2019

MBA - Healthcare Administration

Ashford University
San Diego, CA
08-2016

Skills

  • Shift supervision
  • Workflow optimization
  • Team leadership
  • Cash handling
  • Customer service
  • Conflict resolution
  • Effective communication
  • Adaptability

Timeline

Shift Leader

Lidl US
03.2017 - Current

Customer Service Representative

Xerox
11.2015 - 03.2017

MBA - Business Strategy And Operation

University of Phoenix

MBA - Healthcare Administration

Ashford University
Arprena Yeadon