Aroje Chatman
Charlotte
Summary
Industrious Senior Technician skilled at preventive maintenance and calibration. Decisive and reliable professional with excellent planning and problem solving abilities.
Overview
5
5
years of professional experience
Work History
Plasma Center Senior Technician
Biolife Plasma Services
06.2024 - 01.2025
- Greet donors as they enter and exit the donor floor
- Perform venipuncture on donors and programming of plasmapheresis machine
- Monitor donors during the donation process and manage donor reactions
- Perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training
- Perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight
- And enter donor information into the Donor Information System (DIS)
Patient Financial Advocate
Firstsource Solutions
05.2022 - 04.2024
- Collaborated with healthcare providers and insurance companies to verify insurance eligibility, obtain preauthorizations, and accurately bill for services rendered
- Educated patients on available financial assistance programs, charity care options, and other resources to help them navigate the healthcare financial system
- Maintained accurate and up-to-date patient financial records, processed payments, and reconciled accounts to ensure compliance with regulatory requirements and internal policies
- Conducted financial screenings and assessments to determine patients' eligibility for assistance programs and grants
- Acted as a liaison between patients and healthcare providers to address any financial concerns or disputes in a professional and empathetic manner
Customer Service Representative
PSCU
03.2020 - 01.2022
- Managed high volume of customer inquiries via phone, email, and live chat to ensure timely and accurate resolution of issues
- Demonstrated empathy and patience in addressing customer concerns and providing exceptional service to enhance overall customer satisfaction
- Consistently met and exceeded performance metrics, including first call resolution rate and customer satisfaction scores
- Maintained high quality service standards by conducting follow-up calls and ensuring customer satisfaction with products and services
- Demonstrated strong problem-solving abilities to de-escalate tense situations and find satisfactory solutions for customers
Education
Associate of Science - Nursing
Spartanburg Community College
Spartanburg, SC05-2027
Diploma -
Garinger High School
Charlotte, NC06.2017
Skills
- Customer service
- Computer literacy
- Problem Solving
- Adaptability
- Data Entry
- Time management
- Team Building
Timeline
Plasma Center Senior Technician
Biolife Plasma Services
06.2024 - 01.2025
Patient Financial Advocate
Firstsource Solutions
05.2022 - 04.2024
Customer Service Representative
PSCU
03.2020 - 01.2022
Associate of Science - Nursing
Spartanburg Community College
Diploma -
Garinger High School
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