Arnold L. Ragland
Raleigh
Summary
Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach.
Offering strong analytical skills and commitment to learning and growing in IT field. Brings understanding of networking principles and basic system administration, demonstrating ability to quickly grasp complex technical concepts. Ready to use and develop skills in troubleshooting and network management in help desk role.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
Durham Public Schools/Wake County Public Schools
08.2017 - 10.2022
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
CABLE SYSTEMS INSTALLER-MAINTAINER
U.S Army
01.2011 - 01.2015
- Supervise team members and create accounts for other units.
- Enhanced customer satisfaction with timely installation of new cable systems according to specifications.
- Safeguarded against data loss by implementing thorough backup plans and disaster recovery protocols during cable system installations.
- Maximized efficiency of cable networks by analyzing system requirements and recommending appropriate solutions for each client''s needs.
- Developed customized solutions for unique client challenges, resulting in increased satisfaction and long-term business relationships.
- Completed extensive documentation for each project, detailing the entire installation process from start to finish for future reference and analysis.
- Streamlined communication between team members and clients by providing detailed progress reports on installation projects.
- Maintained a strong understanding of local, state, and federal regulations to ensure all work was completed in compliance with relevant laws and guidelines.
- Managed inventory of tools, equipment, and supplies necessary for successful project completion, ensuring optimal resource allocation.
- Assessed existing infrastructure prior to installations, identifying potential obstacles or challenges that could impact project timelines or outcomes.
- Increased project completion rates by effectively collaborating with team members during installations and maintenance tasks.
- Ensured workplace safety by adhering to industry standards and regulations during all job tasks.
- Kept up-to-date with industry developments and emerging technologies to provide informed recommendations to clients regarding their cable system needs.
- Improved network performance by installing and maintaining advanced cable systems for commercial clients.
- Achieved faster project turnaround times by employing effective time management strategies throughout all phases of the installation process.
- Minimized service interruptions through diligent monitoring of installed cable systems, identifying potential issues for prompt resolution.
- Supported fellow technicians with training on best practices in installation techniques, resulting in improved team capabilities.
- Built strong relationships with clients through clear communication, understanding their specific needs, and delivering high-quality results according to expectations.
- Cross train in information technology to assist with help desk trouble tickets.
Education
Cybersecurity Information Assurance - Information Technology
Western Governors University
Salt Lake City, UTBachelor Of Science - Sports and Recreation Management
Ashford University
San Diego, CA09.2017
Skills
- Personal Skills
- Stress management, Personnel management, Communication, Capable problem solver, Detail oriented, Resource management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Leadership, Fiber Optics Certified, Pays attention to detail, Takes initiative, Physically fit
Additional Information
- Awards & Honors , Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Korea Defense Service Medal, Army Overseas Service Ribbon, Army Service Ribbon
Timeline
Instructional Assistant
Durham Public Schools/Wake County Public Schools
08.2017 - 10.2022
CABLE SYSTEMS INSTALLER-MAINTAINER
U.S Army
01.2011 - 01.2015
Cybersecurity Information Assurance - Information Technology
Western Governors University
Bachelor Of Science - Sports and Recreation Management
Ashford University
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