Arnold Muleshe
Raleigh,NC
Summary
College graduate in Associate of Computer Information and Science, with a concentration in Cyber and Network Security at ECP University. Dedicated and highly motivated professional seeking a career in the computer security and networking industry. Possess exceptional quick-thinking and calm attitude during high-pressure situations. Proven track record in collaborating with team members to accomplish tasks, which minimizes escalation & brings strong work ethic, motivation, and responsibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Quality Representative
Hillrom Care Communications
05.2022 - Current
- Provide initial technical support contact to all internal and external customers who use, install, sell and service CWS products.
- Schedule and perform remote upgrades and services, managing these efforts to ensure efficient and successful outcomes.
- Develop broad product expertise and stay current on feature and patch evolution through consistent study of available documentation and routine training activities.
- Deliver timely resolution of technical & non-technical issues by applying product knowledge, analytical skills, communication techniques and available tools, keeping customers continuously informed of issue status.
- Collaborated with cross-functional teams to enhance product quality and operational efficiency.
Network Security Analyst (Contract)
AT&T
05.2021 - 05.2022
- NOC/SOC environment
- Secure a Public Trust Clearance
- Interact with multiple customers and vendors to support security needs for different organizations
- Update firewalls based on customer needs - Fortinet, Palo Alto, Juniper, Checkpoint, Cisco ASA
- Perform health checks and communicate to customer whenever changes occur
- Work with WAN companies to troubleshoot outages.
- Work with Tech Companies to dispatch Technicians for remote help.
- Ability to check traffic flows through firewalls, proxy servers, and load balancers.
- Work with different teams to implement and troubleshoot network rules.
- Conducted risk assessments to identify potential threats and recommend mitigation strategies.
- Analyzed security incidents to improve detection capabilities and prevent future occurrences.
Network Operations Technologist (Contract)
Fidelity Investments
12.2020 - 05.2021
- TCP/IP Networking protocols, WAN, LAN, SAN, VOIP configurations
- Installation and Decommissioning of IT equipment includes drafting project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity
- Manage physical byte level connectivity and structured cable plant design
- Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms
Lab Operations Engineer (Contract)
Cisco Systems
03.2020 - 11.2020
- Layer 1, 2 setup & configuration of routers, switches and network segments based on provided network topologies
- Reading network topology and building small networks using Cisco routers and switches
- Downloading & installing of OS software/device images
- Troubleshooting technical problems that may be encountered while working cases
- Installing new devices & equipment in the lab
- Research technical solutions
Engineering Technician (Contract)
DELL EMC
10.2019 - 01.2020
- Complete networking installation and removal, Rack & Stack of various computer equipment, assist Engineers with OS installs.
- Primary responsibility for installing and maintaining high-end proprietary products as well as other high-end products
- Trouble ticket management, alerts, notification management, escalation management
- Network access troubleshooting configuring and verifying VLAN spanning multiple switches.
- Configuring and verifying IPv4 and IPv6 static routing with a variety of protocols.
- Troubleshooting DHCP and DNS within the network
- Designed and implemented testing procedures for hardware components to ensure quality standards.
Education
Associate of Computer Information and Science - Cyber and Network Security
ECP University
Raleigh, NC07.2020
Emergency Services
Central Carolina Community College Academy
Sanford, NC08.2013
Skills
- Over 5 years of experience as a Network Engineer with strong hands-on experience in planning, designing, implementing, troubleshooting and optimization of WAN/LAN technologies
- Strong hands-on experience in layer-3 Routing and layer-2 Switching Dealt with Cisco routers like 7200,3800, 3600, 2800, 2600, and 2500 and 1800 series and Cisco Nexus 9K, 7K, 5K and 2K, Cisco catalyst 6500, 4500, 3750, 3500, and 2900 series switches
- Strong skills at demonstrating ability to think objectively and perform problem solving techniques within a stressful environment
- Compare and contrast various types of software including operating systems, application, virtualization, and utility software
- Use basic operating system and disk utilities to perform system configuration and maintenance tasks
- Apply command line interface in various operating systems
- Examine security and ethical use of data, computer systems, and other devices
- Describe and configure common dynamic protocols such as RIP, EIGRP and OSPF
- Design and implement a network employing multiple routers and VLANs
Certification
- CompTIA A+ 1001
- CompTIA A+ 1002
- CompTIA Network N10-007
- Cisco Certified Network Associate CNA 200-301
Timeline
Product Quality Representative
Hillrom Care Communications
05.2022 - Current
Network Security Analyst (Contract)
AT&T
05.2021 - 05.2022
Network Operations Technologist (Contract)
Fidelity Investments
12.2020 - 05.2021
Lab Operations Engineer (Contract)
Cisco Systems
03.2020 - 11.2020
Engineering Technician (Contract)
DELL EMC
10.2019 - 01.2020
Associate of Computer Information and Science - Cyber and Network Security
ECP University
Emergency Services
Central Carolina Community College Academy
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