Arnab Das
Morrisville
Summary
Senior Solution Architect with 7+ years of experience specializing in AIOps, Predictive Intelligence, and Cloud Management, with proven leadership in designing and implementing IT Operations Management (ITOM) solutions. Expertise in ServiceNow, AI/ML technologies, and cloud platforms . Recognized for driving strategic digital transformation initiatives that optimize IT service management and enhance customer experiences. Seeking to leverage my technical leadership and architectural expertise in a managerial role at PwC's Cloud Computing and Networking practice.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Solution Architect- US
Infosys Limited
Morrisville
07.2021 - Current
- Led AIOps, predictive intelligence, virtual agent implementation, and zero-touch automation solutions for multiple clients.
- Lead multiple large proposals that required collaboration with cross-functional teams to design and implement enterprise-level technical architectures.
- Played a strategic advisory role for multiple customers, providing strategic guidance as a trusted advisor, influencing decision-making for digital transformation and IT operations automation.
- Leading the AI, ML, AIOps, and Cloud Management Expert Center of Excellence (COE), driving innovation and collaboration to enhance IT operations and service management.
Senior Manager- Pune
Infosys Limited
05.2018 - 07.2021
- Managed global projects with end-to-end accountability for ServiceNow Automation, Cloud Management, and AIOps tracks, ensuring on-time delivery, within budget.
- Prepared comprehensive training materials, solution documents, use cases, presentations, and webinars.
- Defined success criteria for AIOps and AIML projects, providing clear metrics to demonstrate project success or failure to clients.
- Coordinated resources across multiple teams to resolve complex technical challenges, and facilitate effective project execution.
- Developed marketing materials and presentations to cultivate new opportunities.
Project Manager /Delivery Lead for ROW Region - Pune
Infosys Limited
05.2012 - 12.2017
- Directed the transformation of legacy monitoring systems to proactive AIOps solutions, improving operational efficiency and customer satisfaction.
- Developed strategic business plans to drive growth and profitability, managing stakeholder relationships, and risk mitigation.
- Provided guidance to team members regarding tasks assigned to them.
- Created project status presentations for delivery to customers or project personnel.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Team Lead
Infosys Ltd.
Pune
05.2008 - 03.2012
- Analyzed current and proposed telecommunications system requirements to determine optimum solutions for customer needs.
- Successfully implemented multiple planned changes for customer DWDM and SONET networks, ensuring seamless integration and enhanced network performance.
- Performed comprehensive testing of all components of the telecommunications system prior to deployment.
NOC Engineer
VSNL
Kolkata
09.2006 - 05.2008
- Resolved technical issues in network operations.
- Developed strategies to enhance network performance.
- Ensured system security by monitoring and maintaining protocols.
- Identified root causes of complex system issues through troubleshooting.
- Performed regular maintenance on networking equipment.
Telecommunications Engineer
Reliance Jio Infocomm
Kolkata
09.2003 - 05.2006
- Resolved network operation issues.
- Developed strategies to enhance network performance.
- Monitored and maintained system security protocols.
- Troubleshot and identified root causes of complex system issues.
- Conducted regular maintenance on network equipment.
Education
Master of Science - Artificial Intelligence and Machine Learning
LJMU
01.2023
Post Graduate Diploma - AI and ML
IIIT Bangalore
01.2022
Bachelor of Engineering - Electronics and Communication
Visvesvaraya Technological University (VTU)
Bangalore01.2003
12th -
Assembly of God Church School
Skills
- AIOps and Predictive Intelligence
- IT Operations Management (ITOM)
- ServiceNow ITOM, Event Management, Discovery
- Cloud Management (AWS, Azure, GCP)
- Artificial Intelligence (AI) & Machine Learning (ML)
- ITIL Framework (ITIL V3 & pursuing ITIL 4)
- Technical Solution Architecture & Integration Design
- Strategic Leadership & Team Mentoring
- Agile Project Management
Certification
- Certified ServiceNow Administrator
- Certified ServiceNow Implementation Specialist-ITSM
- Certified ServiceNow Application Developer
- Certified ServiceNow Implementation Specialist-Cloud Management
- Certified ServiceNow Implementation Specialist-Discovery
- ITIL V3
- Agile (Infosys Internal)
Awards
- Prestigious AFE award in Infosys for a Complex Business Transformation Project, 2018
- Service Now Project Execution excellence award Shark Win, 2018
- Best team award, 2019 Q1, 2018 Q3
- Client CIO award for outstanding project delivery in a ServiceNow digitization program, 2017
- Client COO award outstanding project delivery in a ServiceNow digitization program, 2018
- CIS Best Manager Award, 2020 and 2021
Personal Information
- Gender: Male
- Marital Status: Married
Timeline
Senior Solution Architect- US
Infosys Limited
07.2021 - Current
Senior Manager- Pune
Infosys Limited
05.2018 - 07.2021
Project Manager /Delivery Lead for ROW Region - Pune
Infosys Limited
05.2012 - 12.2017
Team Lead
Infosys Ltd.
05.2008 - 03.2012
NOC Engineer
VSNL
09.2006 - 05.2008
Telecommunications Engineer
Reliance Jio Infocomm
09.2003 - 05.2006
Master of Science - Artificial Intelligence and Machine Learning
LJMU
Post Graduate Diploma - AI and ML
IIIT Bangalore
Bachelor of Engineering - Electronics and Communication
Visvesvaraya Technological University (VTU)
12th -
Assembly of God Church School
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