Summary
Overview
Work History
Education
Skills
Timeline
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Armienatta Sidibeh

Clayton,NC

Summary

Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

9
9
years of professional experience

Work History

Patient Conversion Specialist

Align Technology
06.2019 - Current
  • Use qualitative data to drive patient conversion and retention among consumers.
  • Manage daily workflow and case volume of upward to 70 leads daily.
  • Build positive rapport with consumers, doctors, and scheduling coordinators.
  • Collaborate with clinical specialists, sales team, and senior Marketing Coordinator to identify areas of opportunity, as well as create new objection handling strategies.
  • Update and modify data within Salesforce classic and lightning modes.
  • Assist in creating sprints and JIRA tickets to update Salesforce features to ultimately evoke more efficient workflow and enhance production.
  • Pull patient and lead form reports from Salesforce; perform VLOOKUP's to find LNDOB & LNDIB numbers to cross reference information in Patient Central.
  • Transitioned to Frontline department as needed.
  • Evaluate doctors’ concerns and assist with expediting patient cases, rejecting I-Tero scans or PVS impressions, along with merging patient accounts.
  • Initiate patient record transfers to another provider’s office.
  • Troubleshoot inactive features within Invisalign Doctor Site and escalate IT issues as needed.
  • Update patient accounts and notes within Patient Central service portal
  • Transitioned to Whitening Launch team.
  • Secured 34% conversion of IPWS for all orthodontic offices in Southeastern Region for the first quarter of whitening launch.
  • Use ‘SMILE’ sale method to drive purchases of IPWS with active Invisalign providers.

Teacher

Johnston County Public Schools
09.2016 - 04.2019
  • Evaluate learning targets based on North Carolina curriculum for 6th grade.
  • Conduct safe learning environments that is conducive to learning.
  • Develop and orchestrate unit plans and daily lessons for class sizes of 25-30 students.
  • Introduce individualized or group assignments and activities that allow students to gain extra practice on specific learning targets.
  • Evaluate student data collection through formative and summative assessments.
  • Administer classroom test and quizzes as well as state issued test; EOG and NC Final exams for Science and Social Studies.
  • Attend IEP/504 meetings as the general education teacher by NC state law.
  • Build positive student/ teacher relationships through thoughtful interaction.

Customer Service Representative

Xerox
09.2015 - 02.2016
  • Access customers´ accounts and HIPPA verify sensitive information.
  • Maintained customers’ records by updating any new account information.
  • Answering health plan service questions as well as suggesting information about other plans, prices, and services
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Administrative Assistant, Executive assistant

Law Offices of Brenton Boyce
04.2014 - 08.2014
  • Organized new cases by giving brief over-the-phone interview to prospective clients.
  • Increased sales by 10%.
  • Coordinate payment plans for new clients.
  • Scheduled private client consultations along with office meetings for staff teams.
  • Orchestrated partners' schedule for weeks to come.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Leader of special projects, and overall provided excellent secretarial support.

Education

Bachelor of Science - Criminal Justice

NC A&T State University
05.2015

Skills

  • Proficient in research, computer, and Software skills;
  • Microsoft Word, Excel, PowerPoint, Outlook, Workday, Salesforce, Access, Social Media, Search Engines
  • Confident and charismatic communicator regarding written and verbal communications with consumers of all ethnicities and backgrounds
  • Active Listening
  • Report Observations
  • Basic HTML & CSS Knowledge
  • Beginner to Intermediate Google Ad campaigns
  • Digital Marketing Soft Skills

Timeline

Patient Conversion Specialist

Align Technology
06.2019 - Current

Teacher

Johnston County Public Schools
09.2016 - 04.2019

Customer Service Representative

Xerox
09.2015 - 02.2016

Administrative Assistant, Executive assistant

Law Offices of Brenton Boyce
04.2014 - 08.2014

Bachelor of Science - Criminal Justice

NC A&T State University

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Armienatta Sidibeh