Arlington Tart
Stella
Summary
Dynamic operations manager with a proven track record at Tart's Cleaning Service, LLC, enhancing customer satisfaction through strategic planning and staff training. Skilled in inventory management and relationship building, I successfully implemented quality control protocols, resulting in improved service delivery and client retention. Committed to fostering a positive work environment and operational excellence.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Tart's Cleaning Service, LLC
02.2019 - Current
- Managed daily operations, ensuring high-quality cleaning standards and customer satisfaction.
- Developed training programs for new staff, enhancing team efficiency and service consistency.
- Oversaw scheduling and resource allocation to optimize workforce productivity and minimize downtime.
- Implemented quality control protocols, resulting in improved service delivery and client retention rates.
- Established partnerships with suppliers to secure competitive pricing on cleaning materials and equipment.
- Conducted regular performance evaluations, fostering professional growth among team members.
- Created marketing strategies that increased brand awareness and expanded client base within local community.
- Streamlined operational processes through technology adoption, reducing costs and improving turnaround times.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
Facilities Manager
The Epiphany School of Global
08.2015 - Current
- Managed facility operations to ensure compliance with safety regulations and standards.
- Led maintenance team in executing preventive maintenance programs for school facilities.
- Developed and implemented operational strategies to enhance efficiency in facility usage.
- Coordinated vendor contracts and service agreements to optimize facility support services.
- Trained staff on best practices for facility management, enhancing overall team performance.
- Evaluated facility needs through regular inspections, ensuring timely repairs and improvements.
- Fostered collaborative relationships with stakeholders to align facilities with educational goals.
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Investigated problems and determined appropriate remedies.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Interviewed, hired, and trained qualified maintenance employees.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Supervised staff of seven in day-to-day activities.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Accounted for building usage and organizational needs when planning maintenance activities.
Education
Master of Arts - Jazz Performance
East Carolina University
Greenville, North Carolina, NC05-2014
Bachelor of Arts - Jazz Composition And Arranging
Berklee College of Music
Boston, Massachusetts, MA05-2006
Associate of Applied Science - Electronics Engineering
Central Carolina Community College
Sanford, North Carolina, NC05-1994
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Operational reporting
- Budget development
- Customer service
- Plumbing
- Carpentry
- Electrical
- HVAC (minimal)
Languages
Spanish
Limited Working
Timeline
Owner/Operator
Tart's Cleaning Service, LLC
02.2019 - Current
Facilities Manager
The Epiphany School of Global
08.2015 - Current
Master of Arts - Jazz Performance
East Carolina University
Bachelor of Arts - Jazz Composition And Arranging
Berklee College of Music
Associate of Applied Science - Electronics Engineering
Central Carolina Community College