Arlenea Honeyblue
UNC Health Care
Edenton
1
Certification
29
years of professional experience
Organized Candidate experienced in managing multiple priorities with a positive attitude. Achieved team goals through analytical thinking, effective communication, and collaboration. Focused on contributing to team success and committed to continuous learning and professional development.
Work History
Revenue Cycle Financial Rep
4 Years 6 Months- Resolved payment issues between patients and providers to ensure timely reimbursements.
- Established strong client relationships through transparent communication and trust-building efforts.
- Mentored junior representatives, enhancing team performance and client service quality.
- Collaborated with healthcare teams to educate clients on insurance products and financial options.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Resolved client inquiries and concerns promptly, ensuring high levels of client satisfaction.
Benefits Verification Specialist
1 Year 3 Months- Followed strict procedures to ensure compliance with data management protocols. to maintain data and plan participant confidentiality.
- Addressed issues and inquiries from plan participants on health and welfare benefits and deductions via telephone, email, and in-person interactions.
- Collaborated with healthcare providers to resolve discrepancies in patient eligibility.
- Mentored junior staff on best practices for benefits verification and customer service.
- Facilitated communication between patients, healthcare teams, and insurance companies to expedite claim resolutions.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
Senior Customer Service Representative Lead
21 Years 10 Months- Cultivated empathetic client relationships, enhancing reputation for consistently exceeding service standards.
- Cross-trained employees in various roles to ensure operational continuity.
- Mentored and trained new customer service representatives, enhancing team performance and knowledge retention.
- Developed and implemented process improvements, streamlining customer interactions and reducing resolution times.
- Coordinated training sessions on new systems and tools, improving staff proficiency in service delivery operations.
- Established best practices for customer engagement, driving consistency in service excellence across the team.
- Exceeded monthly sales targets by leveraging upselling opportunities during interactions with customers.
Education
Master of Health Administration - Health Care Administration
Bachelor of Science - Behavioral And Social Sciences
Skills
HIPAA compliance
Data analysis
Client relations
Effective communication
Team leadership
Client education
Customer complaint resolution
Conflict resolution
Problem-solving abilities
Decision-making
Task prioritization
Time management
Goal setting
Critical thinking
Certification
North Carolina Notary
Timeline
Revenue Cycle Financial Rep
UNC Health Care
01.2022 - CurrentRead More
Benefits Verification Specialist
TalentBridge, Lash Group
10.2020 - 01.2022Read More
Senior Customer Service Representative Lead
Spectrum
06.1997 - 04.2019Read More
Louisiana State University
Master of Health Administration from Health Care Administration
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NC Central University
Bachelor of Science from Behavioral And Social Sciences
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