Arlene Wilmore
Charlotte
Summary
Adept at enhancing library and IT operations, I leveraged cataloging and advanced troubleshooting skills at Duke Energy to elevate user satisfaction. My expertise in computer assistance and exceptional communication facilitated seamless technology use, significantly improving resource accessibility and efficiency. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 44 years.
Overview
46
46
years of professional experience
Work History
Technical Library Assistant
Central Piedmont Community College
09.2007 - 08.2021
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
IT Technician
Duke Energy
06.1975 - 05.2007
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Education
High School Diploma -
Second Ward High School
Charlotte, NC06.1968
Skills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Shelf reading
Timeline
Technical Library Assistant
Central Piedmont Community College
09.2007 - 08.2021
IT Technician
Duke Energy
06.1975 - 05.2007
High School Diploma -
Second Ward High School
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