Arisa Watkins
Monroe,NC
Summary
Dynamic Closing Manager with a proven track record at American Security Mortgage Corporation, enhancing operational efficiency and compliance in loan closings. Expert in closing disclosures and customer service, I successfully trained teams and implemented process improvements, resulting in expedited transactions and elevated client satisfaction.
Overview
11
11
years of professional experience
Work History
Closing Manager
American Security Mortgage Corporation
Charlotte, NC
02.2026 - Current
- Coordinated closing processes, ensuring compliance with regulatory standards and internal policies.
- Reviewed loan documents for accuracy and completeness prior to finalization.
- Facilitated communication between clients, lenders, and title companies to expedite closings.
- Trained team members on best practices for efficient closing workflows and customer service.
- Implemented process improvements that enhanced operational efficiency during the closing phase.
- Led weekly meetings to discuss challenges, share updates, and align team objectives with company goals.
- Developed training materials for new hires focused on closing procedures and compliance requirements.
Mortgage Closer
American Security Mortgage Corporation
Charlotte, NC
06.2020 - 02.2026
- Reviewed and verified loan documents for compliance with regulations and company policies.
- Coordinated closing schedules with clients, real estate agents, and title companies to ensure timely transactions.
- Assisted in preparing closing disclosure statements, ensuring accuracy and clarity of financial information.
- Communicated effectively with borrowers to address inquiries and provide updates throughout the closing process.
Customer Service Representative
Wells Fargo
Charlotte, NC
01.2016 - 06.2020
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Analyzed customer feedback to identify trends, improving service delivery processes.
- Implemented solutions for complex customer issues, reducing resolution times significantly.
- Developed training materials that streamlined onboarding processes for new representatives.
- Conducted regular quality assurance assessments, ensuring adherence to service standards and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Biology
University of North Carolina At Charlotte
Charlotte, NCNo Degree - Biology
University of North Carolina At Wilmington
Wilmington, NCSkills
- Loan terms
- Customer service
- Customer service focus
- Workplace safety
- Closing disclosures
- Operational efficiency
- Deadline management
- Training and development
- Task delegation
- Loan closing
Timeline
Closing Manager
American Security Mortgage Corporation
02.2026 - Current
Mortgage Closer
American Security Mortgage Corporation
06.2020 - 02.2026
Customer Service Representative
Wells Fargo
01.2016 - 06.2020
No Degree - Biology
University of North Carolina At Charlotte
No Degree - Biology
University of North Carolina At Wilmington