Arielle Winn
Kinston
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in an office setting. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained regular and consistent attendance and punctuality.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
Waitress
Laughing Owl Restaurant
05.2022 - 09.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Processed orders and sent to kitchen employees for preparation.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new servers on restaurant policies and procedures.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Used cash registers and credit card machines to cash out customers.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Informed customers about daily and seasonal specials.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Waitress
Jay's 108
01.2021 - 09.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Processed orders and sent to kitchen employees for preparation.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new servers on restaurant policies and procedures.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Informed customers about daily and seasonal specials.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
TruFit Gym
02.2022 - 05.2022
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Corresponded with clients through email, telephone, or postal mail.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collected payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Janitorial Worker
Grace Fellowship Church
06.2018 - 10.2020
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Facilitated event setup and teardown by arranging furniture according to specifications, ensuring efficient utilization of space.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Sanitized break area kitchen counters, tables and sinks.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Dusted surfaces, ledges, fixtures and furniture.
- Cleaned and sanitized drinking fountains.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Hand-cleaned telephones, door knobs and remote controls.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
Associate of Arts - Fine Arts of Music
Lenoir Community College
Kinston, NC05.2025
Skills
- Product displays
- Customer Service
- Ordering Procedures
- Beverage Preparation
- Friendly and outgoing
- Conflict Mediation
- Coffee and Tea Preparation
- Safe Food Handling Practices
- Food Serving and Preparation
- Time Management
- Up-selling
- Cash Register Operation
- Point of sale operation
- Espresso machine operation
- Espresso preparation
- Conflict Resolution
- POS Systems
- Product Upselling
- Opening and closing duties
- Active Listening
- Sales expertise
- Menu Memorization
- Problem-Solving
- Team Player
- Exceptional customer service
- Hospitality service expertise
- Excellent memory
- Relationship Building
- Attention to Detail
- Adaptable and Flexible
- Customer Retention
- Hospitality and Professionalism
- Payment Processing
- Upselling
- Persuasive Sales
- Performance Improvement
- Soft selling
- Decision-Making
- Available Weekends
- Active listener
- Adaptive and creative
- Analytical and Critical Thinking
- Remote Office Availability
- Teamwork and Collaboration
Singing, Art, Instruments, and connecting with people
I get to do most of these things at a my current job, but I also participate in the Eastern North Carolina Renaissance Faire! I'm their Opera Singer and braider! I get to express my creativity and explore while also making connections with others just like me. While I sing, I also enjoy playing instruments such as guitar, ukulele, and piano.
Timeline
Barista
Starbucks
02.2023 - Current
Waitress
Laughing Owl Restaurant
05.2022 - 09.2023
Receptionist
TruFit Gym
02.2022 - 05.2022
Waitress
Jay's 108
01.2021 - 09.2022
Janitorial Worker
Grace Fellowship Church
06.2018 - 10.2020
Associate of Arts - Fine Arts of Music
Lenoir Community College
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