Arielle Ferdinand
Charlotte
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Administrator Assistant
Department of Social Services
07.2024 - Current
- Assisted in developing and implementing policies, procedures, and programs to ensure the efficient operation of the organization.
- Performed administrative tasks such as scheduling appointments, maintaining calendars.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
- Coordinated with other departments to facilitate communication and collaboration.
CX Specialist
Teleperformance
03.2024 - 04.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Implemented customer feedback system to inform product development.
- Restructured customer service process, ensuring quicker response times.
Supervisor
Kimoto Rooftop
04.2018 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Server/ Front of House
Experimental Cocktail Club
11.2017 - 02.2019
- Answered all phone calls in a timely manner, responded to all questions via the venue, reservations, location and pricing in a professional manner
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supervisor
Diesel
04.2016 - 02.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Dispatcher
JFK
01.2015 - 05.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Gallery Assistant
Milk Studios
01.2014 - 07.2014
- Assisted in the creation of engaging social media content to increase online visibility for the gallery''s exhibitions and events.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
- Acted as a liaison between the gallery and outside vendors, such as art framers or transportation companies, ensuring timely and cost-effective services.
Education
Online Certification - Nutritionist & Healthy Living
University of Cornell
11.2022
Associate Degree - Fashion Design
The Art Institute of NYC
12.2010
Skills
- Attention to Detail
- Decision-Making
- Collaborative Teamwork
- Personal Data Collection
- Customer Account Review
- File Management
- Data Collection
- Professional Demeanor
- Organizational Skills
- Microsoft Office
- Interpersonal Communication
- Self Motivation
- Calculations Error Correction
- Problem-solving abilities
- Analytical Skills
- Team Collaboration
- Team building
- Problem-Solving
- Office management
- Systems management
Programs
- Slack
- Salesforce
- MS
- Excel
- Ncfast
- Ecolane
- ISSI CRM
Timeline
Senior Administrator Assistant
Department of Social Services
07.2024 - Current
CX Specialist
Teleperformance
03.2024 - 04.2024
Supervisor
Kimoto Rooftop
04.2018 - 07.2023
Server/ Front of House
Experimental Cocktail Club
11.2017 - 02.2019
Supervisor
Diesel
04.2016 - 02.2018
Dispatcher
JFK
01.2015 - 05.2016
Gallery Assistant
Milk Studios
01.2014 - 07.2014
Online Certification - Nutritionist & Healthy Living
University of Cornell
Associate Degree - Fashion Design
The Art Institute of NYC
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