Ariel Thomas
Charlotte
Summary
Dynamic waitress with a proven track record in customer satisfaction and multitasking. Skilled in cash handling and managing high-volume dining environments.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in any role.
Overview
3
3
years of professional experience
Work History
Waitress
The Smoke Pit
09.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, maintaining high levels of organization during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu knowledge and best service practices.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty to establishment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Team Member
Jersey Mikes
02.2025 - 09.2025
- Collaborated with team members to maintain cleanliness and organization of the workspace.
- Ensured compliance with health and safety regulations during food handling processes.
- Contributed to a positive team environment through effective communication and support.
- Enhanced customer satisfaction by consistently providing prompt and friendly service.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Crew Member
Bojangles'
02.2023 - 07.2024
- Operated kitchen equipment, adhering to safety and sanitation standards consistently.
- Assisted in training new crew members on operational procedures and best practices.
- Maintained cleanliness of workstations and dining areas, supporting overall restaurant operations.
- Collaborated with team members to streamline order processes during peak hours.
- Handled cash register transactions accurately, ensuring smooth customer checkout experiences.
- Worked front counter, drive-thru and other areas.
Hostess
Texas Roadhouse
07.2023 - 05.2024
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed waitlists using reservation systems to optimize seating arrangements.
- Coordinated with servers and kitchen staff to enhance guest experience and service flow.
- Monitored dining area cleanliness and ambiance to ensure a welcoming environment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Julius L. Chambers High School
Charlotte, NC02.2025
Skills
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Safe food handling
- Menu recommendations
- Memory retention
- Accurate money handling
- High volume dining
- Point of sale operation
- Upselling
Accomplishments
- Early high school graduate
Timeline
Waitress
The Smoke Pit
09.2025 - Current
Team Member
Jersey Mikes
02.2025 - 09.2025
Hostess
Texas Roadhouse
07.2023 - 05.2024
Crew Member
Bojangles'
02.2023 - 07.2024
High School Diploma -
Julius L. Chambers High School