Ariel Harris
Raleigh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist/Billing Specialist
JF Petro Group
02.2018 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored outstanding invoices and performed collections duties.
- Worked with multiple departments to check proper billing information.
Admin specialist medical data entry specialist
DHS/NC state lab of public health
03.2021 - 05.2021
- Perform data entry and verification functions for HCV & HBV testing
- Followed data entry protocols, rules and regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Analyzed current data records to provide detailed reports.
- Utilized techniques for increasing data entry speed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Knightdale high school
08.2010 - 06.2013
Education
High School Diploma -
Knightdale High School
Knightdale, NC06-2013
Skills
- Price quotes
- Complaint resolution
- Customer relationship management
- Account management
- Customer service
- Telephone etiquette
- Problem resolution
- Escalation management
- Inbound and outbound calling
Timeline
Admin specialist medical data entry specialist
DHS/NC state lab of public health
03.2021 - 05.2021
Customer Service Specialist/Billing Specialist
JF Petro Group
02.2018 - Current
Knightdale high school
08.2010 - 06.2013
High School Diploma -
Knightdale High School
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