Dispatcher
Arianna Floyd
All Good Plumbing
Charlotte
4
years of professional experience
Recent Criminal Justice graduate with experience in customer service, administrative support, community engagement, and public service. Skilled in communicating with diverse individuals, gathering and documenting information, responding to questions, and maintaining organization in fast-paced environments.
Interested in using these skills to support individuals and families in accessing essential community resources and services.
Work History
Dispatcher
1 Month- Scheduled service appointments and balanced daily technician routes for efficient field coverage.
- Answered inbound calls, gathered job details, and matched customers with appropriate plumbing resources.
- Prioritized emergency requests and coordinated rapid dispatch for urgent repair needs.
- Updated work orders, customer notes, and schedule changes in service management software.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Server
1 Month- Scheduled service appointments and balanced daily technician routes for efficient field coverage.
- Answered inbound calls, gathered job details, and matched customers with appropriate plumbing resources.
- Prioritized emergency requests and coordinated rapid dispatch for urgent repair needs.
- Updated work orders, customer notes, and schedule changes in service management software.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Work Study Student
8 Months- Supported daily office operations by organizing files, materials, and supplies for staff.
- Assisted students and visitors by answering questions and directing them to appropriate campus resources.
- Processed routine paperwork and maintained accurate records for departmental activities.
- Prepared documents, packets, and correspondence to support administrative workflow.
- Responded to phone calls and emails promptly while maintaining professional communication standards.
- Entered data into campus systems and verified information for accuracy and completeness.
Intern
1 Month- Participated in community and business related discussions.
- Attended sessions involving healthcare, education, government, and military affairs.
- Developed an understanding for community needs and local resources.
- Communicated with professionals and community representatives.
Congressional Intern
3 Months- Assisted with constituent correspondence, drafting clear responses and routing inquiries to appropriate staff.
- Researched policy issues and summarized findings for legislative staff and briefing materials.
- Managed front-desk reception, greeting visitors and handling incoming calls professionally.
- Supported scheduling and calendar coordination for meetings, events, and constituent appointments.
- Prepared documents, memos, and packets for staff meetings and public engagements.
- Tracked constituent requests and followed up to ensure timely resolution and accurate records.
Sales Associate
1 Year 2 Months- Supported inventory accuracy by tagging merchandise, updating shelf labels, and checking stock levels.
- Resolved customer concerns professionally while providing knowledgeable service and product recommendations.
- Restocked shelves, organized displays, and maintained product availability throughout sales floor.
- Operated POS register to process sales, returns, exchanges, and payment transactions accurately.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Criminal Justice
- Relevant Coursework: General Psychology I, Principles of Sociology, Contemporary Issues in Politics, Introduction to Computers, Introduction to Criminal Justice, Criminology, Corrections, Probation, and Parole Systems
- Dean's List [January 2023 - May 2026]
- Beautiful Possibilities Scholarship Recipient [August 2022 - May 2026]
- Elected to Senior Class Governor [September 2025 - May 2026]
- Ladies of Morris Member [January 2023 - December 2025]
- Ronald E. McNair Research Project: Human Trafficking: An Analysis of the Polices to Prevent being Sold in the United States. [May 2024 - December 2025]
Skills
Customer service & Active Listening
Community Outreach and Engagement
Data entry & Recordkeeping
Administrative Support
Problem solving and Critical Thinking
Multitasking and Prioritization
Timeline
Dispatcher
All Good Plumbing
07.2026 - 08.2026Read More
Intern
Sumter Chamber Of Commerce
09.2025 - 10.2025Read More
Work Study Student
Morris College
08.2025 - 04.2026Read More
Congressional Intern
Congressman James E. Clyburn’s Office
01.2025 - 04.2025Read More
Sales Associate
Harbor Freight Tools USA
08.2023 - 10.2024Read More
Server
Yummy Crab
07.2022 - 08.2022Read More
Morris College
Bachelor of Arts from Criminal Justice
Read More