Arianah King
Morrisville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Seeking a challenging yet rewarding role where i can use my years of experience providing fast, accurate, and empathetic support to a wide range of customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Modivcare
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduling appointments and drivers for clients
Animal Care Technician
Charles River Laboratories
08.2023 - 03.2025
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Trained new staff and volunteers on animal care protocols, elevating overall team competency.
- Fostered clean and safe environment, performing regular cleaning and maintenance of animal enclosures.
Pharmacy Technician Supervisor
Walmart
05.2023 - 08.2023
- Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
- Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Talking with patients about questions about products on the floor or even consultations
Education
High School Diploma -
Garner Magnet High School
Garner, NC08-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Project management
- Work Driven
- Scheduling
- Team development
- Staff training
- Quality control
- Microsoft PowerPoint
- Paperwork processing
- Microsoft outlook
- Microsoft Excel
- Teamwork/ Collaboration
- Effective communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Modivcare
10.2024 - Current
Animal Care Technician
Charles River Laboratories
08.2023 - 03.2025
Pharmacy Technician Supervisor
Walmart
05.2023 - 08.2023
Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 04.2022
High School Diploma -
Garner Magnet High School
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