Ariana Wilson
Mooresville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Consultant
AMAVI
Mooresville
04.2025 - Current
- Guided prospective residents through leasing process by conducting property tours, explaining lease terms, and addressing inquiries with professionalism and extensive community knowledge.
- Prepared and processed lease agreements, renewals, and move-in/move-out documentation in compliance with Fair Housing regulations and company policies.
- Maintained high occupancy levels through proactive marketing strategies, follow-ups, and exceptional customer service.
- Partnered with property management to resolve resident concerns and maintenance issues, driving community improvements that enhanced resident satisfaction and retention.
Leasing Consultant
MAA Chancellor Park
Charlotte
04.2024 - 02.2025
- Cultivated strong client relationships through effective communication and personalized service, enhancing tenant satisfaction.
- Addressed tenant inquiries with prompt, helpful responses, improving tenant experience and retention.
- Collaborated with a team to meet and exceed occupancy goals, showcasing teamwork and adaptability.
- Maintained precise documentation, ensuring organized records that supported seamless operations.
Business Office Associate
Carmax
Pineville
06.2023 - 04.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues with professionalism.
- Enhanced operational efficiency through precise record-keeping and adherence to company policies.
- Exhibited strong time management and multitasking skills to meet deadlines and support office functions.
- Updated office documentation and internal systems consistently, ensuring accuracy and reliability.
Wellness Advisor
Massage Envy
Charlotte
09.2022 - 07.2023
- Guided clients in selecting tailored wellness services and products to meet individual needs.
- Promoted membership programs to drive increased client participation and satisfaction.
- Scheduled appointments and managed client records to ensure seamless client interactions.
Education
HS Diploma -
Tri-Cities High School
East Point, GA05.2017
Skills
- Customer relationship management
- CRM tools
- Customer service
- Documentation management
- Data analysis
- Time management
- Multitasking and organization
- Conflict resolution
Certification
Notary Public
Timeline
Leasing Consultant
AMAVI
04.2025 - Current
Leasing Consultant
MAA Chancellor Park
04.2024 - 02.2025
Business Office Associate
Carmax
06.2023 - 04.2024
Wellness Advisor
Massage Envy
09.2022 - 07.2023
HS Diploma -
Tri-Cities High School