ARIANA LAWSON
Reidsville
Summary
Experienced in customer interaction management and creating a pleasant dining experience. Utilizing strong communication and multitasking skills to efficiently handle high-pressure environments. Demonstrated track record of building rapport with guests and promptly meeting their needs. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Waitress
Mayflower Seafood
07.2024 - Current
- Demonstrated strong multitasking abilities to support restaurant operations.
- Delivered exceptional dining experiences through prompt service.
- Developed strong communication techniques and adept problem-solving in high-pressure situations.
- Welcomed guests.
- Recorded detailed orders efficiently.
- Ensured work environment remained tidy and systematic.
- Guided new team members through training protocols.
- Collaborated in maintaining stock levels.
- Drove additional revenue through effective upselling of menu offerings.
Ecommerce Personal Shopper
Walmart
11.2020 - 06.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Customer Lead
Foodlion
10.2018 - 08.2020
- Ensured proficiency with office procedures including handling cash reports, performing register checkups and managing deposits from Western Union and Coin-star.
- Organized and sustained visually appealing presentation of front-end workspace.
- Identified hazardous situations and implemented corrective measures.
- Achieved role upgrade during first year of tenure.
Education
High School Diploma - English
John M Morehead Highschool
Eden, NC06.2020
Skills
- Customer service
- Team collaboration
- Strong multitasking
- Time management
- Food handling safety
- Point of sale (POS) system operations
- Greeting guests
- Attention to detail
Hobbies and Interests
- Photography
- Reading
- Fishing
Personal Information
Date of Birth: 05/30/02
Timeline
Waitress
Mayflower Seafood
07.2024 - Current
Ecommerce Personal Shopper
Walmart
11.2020 - 06.2024
Customer Lead
Foodlion
10.2018 - 08.2020
High School Diploma - English
John M Morehead Highschool
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