Ariana Fabian
Salisbury
Summary
Enthusiastic customer service driven individual with computer skills who has the eagerness to consistently deliver quality services. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Dennis Carpenter Industries
07.2020 - Current
- Inspecting products for defects and damages
- Organizing stocks and maintaining inventory
- Receive, unload and place incoming inventory items appropriately
- Operate forklift, pallet jacks and any other warehouse equipment
- Other duties as assigned.
Automotive Detailer
Carvana
02.2020 - 06.2020
- Provide automotive interior and exterior cleaning services that meet company specifications
- Thoroughly washing, buffing, vacuuming
- Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
PL Processor
Cognizant Technology Solutions
06.2019 - 01.2020
- Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality
- Processed customer and account source documents by reviewing data for deficiencies
- Accurately entered data into corresponding fields within various software programs
- Typed in data provided directly from customers.
Service Drive Attendant
Willis Automotive
01.2018 - 05.2019
- Provided the ultimate guest experience through customer service and diagnostic/repair recommendations
- Operated all vehicles in a safe, professional and courteous manner
- Assisted customers in delivering and fueling vehicles
- Assisted customers with checking in and out loaner vehicles
- Assisted with customer reception.
Sales Associate
Gap Clothing Store
09.2016 - 06.2017
- Performed under pressure and addressed customer complaints in a timely manner
- Followed and achieved the store’s monthly sales goals on a monthly basis
- Handled and complied with inventory control procedures.
Caregiver
Metro Kids
08.2015 - 08.2016
- Supervised and monitored the safety of children at all times
- Developed and managed schedules and routines to ensure that children had a balanced schedule full of learning, physical activity and rest.
Sales Associate
Gordmans Store
06.2013 - 06.2015
- Assessed customer needs and provided assistance while constantly meeting the store’s sales goals
- Resolved customer complaints and ensured maximum customer satisfaction
- Worked with other co-workers to handle and ensure proper customer service in a courteous manner
- Operated cash register using basic math skills.
Education
Diploma -
Valley High School
West Des Moines, IA05.2015
Skills
- Computer Proficiency
- Customer Service
- Communication Skills
- Typing Speed: 45 wpm
- Positive Attitude
- Detail Oriented
- Bilingual: Spanish & English
- Active Listener
- Quick Learner
- Problem-solving abilities
- Critical Thinking
Timeline
Warehouse Associate
Dennis Carpenter Industries
07.2020 - Current
Automotive Detailer
Carvana
02.2020 - 06.2020
PL Processor
Cognizant Technology Solutions
06.2019 - 01.2020
Service Drive Attendant
Willis Automotive
01.2018 - 05.2019
Sales Associate
Gap Clothing Store
09.2016 - 06.2017
Caregiver
Metro Kids
08.2015 - 08.2016
Sales Associate
Gordmans Store
06.2013 - 06.2015
Diploma -
Valley High School
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