Ariana Bilodeau
Holly Springs
Summary
Adaptable and personable healthcare and customer service professional with experience in patient support, administrative coordination, and client advocacy. Skilled in delivering exceptional service, managing schedules, and ensuring smooth operations in fast-paced environments. Committed to enhancing patient experiences and supporting organizational success through attention to detail and effective communication.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Duke Sports Medicine and Neurology
07.2025 - Current
- Greet and assist patients, ensuring a welcoming and efficient check-in process for sports medicine and neurology services.
- Scheduled appointments and managed provider calendars using EHR systems.
- Verified insurance coverage and process billing inquiries accurately.
- Maintained compliance with HIPAA regulations and organizational policies.
- Collaborated with clinical staff to coordinate patient care and resolve scheduling conflicts.
- Provided exceptional customer service to enhance patient satisfaction and clinic efficiency.
Customer Experience Lead of Operations
Victoria's Secret & PINK
09.2022 - 01.2025
- Oversee daily store operations, ensuring adherence to company standards and policies.
- Optimize stockroom organization and product availability to improve sales and customer satisfaction.
- Ensure the store is well-maintained and visually appealing to create a positive shopping environment.
- Lead and motivate the sales and operations team to meet customer satisfaction goals.
- Provide training, coaching, and feedback to team members on customer service best practices.
- Facilitate cross-functional collaboration to optimize store operations and customer experience.
Administrative Assistant
Granite State Oral Surgery
06.2019 - 01.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Patient Scheduling & Registration
- Insurance Verification
- Electronic Health Records (EHR)
- Customer Service & Client Advocacy
- Data Entry & Accuracy
- Team Collaboration
- Problem-Solving
- HIPAA Compliance
Timeline
Patient Service Associate
Duke Sports Medicine and Neurology
07.2025 - Current
Customer Experience Lead of Operations
Victoria's Secret & PINK
09.2022 - 01.2025
Administrative Assistant
Granite State Oral Surgery
06.2019 - 01.2020
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte