Ariadna Castillo
Wilmington
Summary
Dedicated environmental biology student with 4 years of experience in customer service and animal care across various roles, including Zookeeper and Serving and Sales Associate. Proven ability to maintain cleanliness and organization while effectively communicating with team members and customers. Skilled in managing inventory and providing exceptional service, with a strong commitment to animal welfare and food safety. Seeking to leverage diverse experience in a dynamic environmental or wildlife settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Zookeeper
Carolina Wildlife Conservation Park
Broadway
06.2025 - 08.2025
- Fed and wrote daily logs on Felids, including Lynx's, Fishing Cats, Servals, and Caracals, while studying their behavior.
- Fed and wrote daily logs on Callitrichids, including Galagos, Marmosets, and Cotton tops while studying their behavior.
- Pressure washed inside and outside of enclosures.
- Deep cleaning enclosures. Pulling out weeds, bleaching, replacing shavings, and removing waste.
- Carried over 50lbs of necessities or waste to and from enclosures.
- Worked with different species of birds.
Server
Thai Lotus
Cary
11.2023 - 08.2025
- Showcased daily lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Sales Associate
Cousin Couture
Fuquay-Varina
08.2022 - 11.2024
- Preparing and selling outfits for costumers
- Model Accessories and clothing
- Cash register work
- Keeping store clean and organized
- Maintaining Inventory
Pet Care Specialist
PetSmart
Fuquay-Varina
04.2022 - 07.2022
- Giving medication to animals
- Feeding animals
- Cleaning animal cages
- Sales associate
- Cashier
- Organized on the floor
- Inventory
- Documenting and tracking animals diets and health
Server/Waiter
Anna's Pizzeria
Fuquay-Varina
02.2021 - 03.2022
- Shift lead
- Food running
- Bussing tables
- Operating point of sale
- Serving beer and wine
- Keeping dining room clean
- Folding silverware and boxes
Education
Bachelor's degree - Environmental biology
UNC Wilmington
Wilmington, NC12.2025
Associate's degree - Environmental Science
Wake Technical Community College
Fuquay-Varina, NC07.2024
Skills
- Bussing
- Cash register
- Customer service
- Communication skills
- Organizational skills
- Retail sales
- Serving
- POS
- Time management
Certification
Driver's License
Timeline
Zookeeper
Carolina Wildlife Conservation Park
06.2025 - 08.2025
Server
Thai Lotus
11.2023 - 08.2025
Sales Associate
Cousin Couture
08.2022 - 11.2024
Pet Care Specialist
PetSmart
04.2022 - 07.2022
Server/Waiter
Anna's Pizzeria
02.2021 - 03.2022
Bachelor's degree - Environmental biology
UNC Wilmington
Associate's degree - Environmental Science
Wake Technical Community College