Ari Brown
Greensboro
Summary
Dynamic Electronic Eligibility Consultant at Aetna, a CVS Health, with a proven track record in optimizing workflows and enhancing customer service. Skilled in data management and effective communication, I excel at developing strategies that improve efficiency and foster collaboration across departments, ensuring accurate application processing and client satisfaction.
Overview
5
5
years of professional experience
Work History
Electronic Eligibility Consultant
Aetna, a CVS Health
Greensboro
05.2023 - Current
- Maintained accurate records of client interactions and case statuses.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Maintained positive working relationship with fellow staff and management.
Claims Specialist
Zurich Insurance Company
Colorado Springs
10.2020 - 08.2022
- Communicated with clients to gather necessary claim information.
- Managed claim documentation and maintained organized records.
- Educated clients on policy details and claims processes effectively.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Education
GED -
Piedmont Technical College
Greenwood, SC04-2006
Skills
- MEA
- EWMP
- EOS
- TSO28
- TSO82
- Errors Reports
- Salesforce
- LGIT
- Detail Oriented
- Reliable
- Install calls, internal and external calls
- Open Enrollment Expert
- Team player
References
References available upon request.
Timeline
Electronic Eligibility Consultant
Aetna, a CVS Health
05.2023 - Current
Claims Specialist
Zurich Insurance Company
10.2020 - 08.2022
GED -
Piedmont Technical College