Aranza Bustamante Gonzalez
Summary
Network Administrator with 4 years’ experience, Secret Security Clearance; experience with Cisco devices and with Cisco Unified Communication Manager for 3 years Excellent in establishing, securing and troubleshooting LAN and WAN.
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Technician
United States Marine Corps
03.2021 - 05.2024
- Scan for vulnerabilities using Trellix on over 2000 devices
- Troubleshoot potential solutions for vulnerabilities detected
- Implement possible fixes on test environments to prevent unscheduled outages
- Deploy fix to devices only after having success in the test environment
- Generated a vulnerability priority list (Critical, High, Low)
- Update applications such as Chrome, FireFox, and Edge on a weekly basis
- Ensure networking equipment such as Routers, Switches, Access points and Servers have proper security configurations
- Deploy software updates through remote configuration manager or SSH through secureCRT/ Command prompt on over 100 devices
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
Network Administrator
United States Marine Corps
12.2019 - 03.2021
- Established a secure internet connection for over 1500 users
- Secured network using IPSec and Encryption devices
- Successfully configured VOIP environment (unclassified and secret)
- Supervised and pushed software updates for cisco routers and switches
- Designed networking diagrams in preparation for field exercises
- Generated a list of required items and networking equipment
- Delegated the imaging process of over 2000 computers
- Configured hard and soft phones using Cisco Unified Communication Manager
- Identified and immediately resolved issues with network devices.
Education
Associate of Science - Information Technology
Coastal Carolina Community College
Jacksonville, NC04-2026
Skills
- Software updates
- Remote system analysis
- Ticket management
- Network infrastructure monitoring
- Software installation
Certification
- Network Administrator Basic Communications Course, 10/01/19
- Cisco Certified Network Associate (Military), 05/01/22
Timeline
Help Desk Technician
United States Marine Corps
03.2021 - 05.2024
Network Administrator
United States Marine Corps
12.2019 - 03.2021
Associate of Science - Information Technology
Coastal Carolina Community College
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