Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aramis Ortiz

Charlotte

Summary


I am highly motivated professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

10
10
years of professional experience

Work History

Outside Service Technician

Carolina Fitness Equipment
12.2022 - Current
  • Prepare reports of the clients on the exact day you served them
  • Follow all company procedures and protocols
  • Repairing equipment and replacing faulty parts
  • You’re needed to demonstrate how to use the equipment
  • Troubleshoot any issue the customer is facing
  • Complete all appointments on time
  • Quick response time when dealing with client’s issues
  • Meeting with clients to see the nature of repair or maintenance required
  • Having routine equipment maintenance
  • Guide customers and provide them with training on using new equipment
  • Building good customer relationships

Forklift Driver

American Emo Trans
03.2020 - 01.2022
  • Perform inventory controls and keep quality standards high for audits
  • Communicate and cooperate with supervisors and coworkers
  • Operate and maintain preventively warehouse vehicles and equipment
  • Follow quality service standards and comply with procedures, rules and regulations
  • Face paced Loading and unloading trucks
  • Pull orders as needed using forklift

FC Warehouse Associate

Amazon
10.2019 - 08.2020
  • Make sure pulled items are properly recorded in Amazons database
  • Transport and secure picked and packed items on pallets to await delivery trucks
  • Receive and understand work orders to determine the type and quantity of item ordered
  • Pay close attention to detail when separating merchandise that’s being sent out

Solid waste technician

Goodwork Staffing
04.2019 - 10.2019
  • Assist in the rigging up and rigging down or solid control equipment
  • Stay observant of surrounding for the safety of co-workers and myself
  • Curbside collection of garbage all-around town
  • Collect bulky waste such as appliances, mattresses, box springs, lawn equipment etc.

Customer Service Representative

Convergys
10.2018 - 04.2019
  • Inbound phone sales representative
  • Assist new customers with activation on services for their newly purchased vehicle
  • Communicate with customers in a friendly and courteous manner
  • Assist customers with navigation services in case they are lost
  • Multi-tasking to complete customer request

Return Merchandise Authorization (RMA) Specialist

Allstar Auto Lights
08.2015 - 07.2018
  • Sanding and buffing automotive lighting products (headlights, tail lights and front lamps).
  • Pulling orders by invoice information/shelf location.
  • Quality control/cleaning products before shipping.
  • Inspecting, verifying and inputting headlights, tail lights, and fog lights into sales inventory.
  • I was promoted approximately every 6 months due to high and excellent employee performance.
  • I was chosen by management to train new employees to work efficiently in a fast-paced environment.
  • Strong emphasis on following safety measures and set regulations.

Education

Some College -

Universal Technical Institute
07.2015

High School Diploma -

Zenith Career Center
Kissimmee, FL
03-2014

Skills

  • Ability to multi-task and work in a fast pace environment
  • Ensure compliance with company policies
  • Great initiative to start the required task at hand
  • Professional demeanor when interacting with individuals or crowds
  • Effective in working independently and dependently
  • Profound ability to maintain confidentiality of information
  • Strong written and verbal communication skills
  • Ability to walk, stand, bend, stoop, twist, reach, grasp repeatedly during an 8 hour shift
  • Ability to obtain certification and operate material handling equipment such as forklifts and order selectors

Timeline

Outside Service Technician

Carolina Fitness Equipment
12.2022 - Current

Forklift Driver

American Emo Trans
03.2020 - 01.2022

FC Warehouse Associate

Amazon
10.2019 - 08.2020

Solid waste technician

Goodwork Staffing
04.2019 - 10.2019

Customer Service Representative

Convergys
10.2018 - 04.2019

Return Merchandise Authorization (RMA) Specialist

Allstar Auto Lights
08.2015 - 07.2018

Some College -

Universal Technical Institute

High School Diploma -

Zenith Career Center

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Aramis Ortiz