Araceli Rodriguez
Troy
Summary
Detail-oriented Patient Registration Coordinator with expertise in streamlining processes and ensuring patient confidentiality. Proven ability to enhance patient experiences through effective communication and problem-solving.
Bilingual Patient Registration Coordinator with over 14 years of experience in healthcare. Skilled in documentation accuracy, insurance verification, and customer service. Committed to improving patient flow and satisfaction through proactive communication and collaboration with clinical teams.
Healthcare professional with solid track record in patient registration coordination. Known for precise data management, effective communication, and maintaining patient confidentiality. Collaborative team player focused on achieving seamless workflow and positive patient experiences, adaptable to changing needs.
Overview
15
15
years of professional experience
Work History
Patient Registration Coordinator
FirstHealth of the Carolinas Inc.
Troy, NC
07.2011 - Current
- Coordinated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined patient flow by implementing efficient scheduling practices and managing appointment systems.
- Collaborated with clinical teams to resolve patient inquiries and improve overall registration experience.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Improved patient experience through proactive problem-solving and empathetic communication skills.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
- Gathered demographic and insurance information to register patients for appointments and walk-ins.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Education
High School Diploma -
Montgomery Community College
Troy, NCSkills
- Strong organization
- Patient confidentiality
- Documentation accuracy
- Insurance verification
- Payment collection
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Effective communication
- Knowledge of EPIC system
- Bilingual
Timeline
Patient Registration Coordinator
FirstHealth of the Carolinas Inc.
07.2011 - Current
High School Diploma -
Montgomery Community College