Araceli Malaya
Charlotte
Summary
Dedicated professional with a background in healthcare and finance, exemplified by roles at Aldersgate Retirement Community and Philippine Long Distance Company. Expert in clinical documentation and compassionate communication, I have streamlined processes to enhance patient care and financial efficiency. Achieved significant improvements in patient satisfaction and cash flow management through empathy and attention to detail.
Overview
35
35
years of professional experience
Work History
CNA/Medical Assistant
Aldersgate Retirement Community
Charlotte, North Carolina
04.2017 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Home Health Aide
Visiting Angels Home Health Care
Charlotte, NC
01.2012 - 01.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Account Executive - Payables and Receivables
Philippine Long Distance Company
Manila, Philippines
06.1990 - 05.2009
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Education
Certified Medical Transcriptionist -
Central Piedmont Community College
Charlotte 10.2024 - Current
Certified Nursing Assistant And Medical Technology - CNA/Medtech
Central Piedmont Community College
Charlotte, NC2017
Bachelor Of Science In Nursing - Nurse
Philippine Nursing School
Philippines2008
Bachelor Of Science - Accounting And Finance
Philippine College
Manila Philippines1989
Skills
- Patient care
- Compassion and empathy
- Attention to detail
- Basic life support
- End-of-life care
- Medication administration
- Clinical documentation
- Compassionate communication
- Wound care
- Flexibility and adaptability
- Health monitoring
- Safety precautions
- Valid state driver's license
Emergency response
Timeline
Certified Medical Transcriptionist -
Central Piedmont Community College
10.2024 - Current
CNA/Medical Assistant
Aldersgate Retirement Community
04.2017 - Current
Home Health Aide
Visiting Angels Home Health Care
01.2012 - 01.2014
Account Executive - Payables and Receivables
Philippine Long Distance Company
06.1990 - 05.2009
Certified Nursing Assistant And Medical Technology - CNA/Medtech
Central Piedmont Community College
Bachelor Of Science In Nursing - Nurse
Philippine Nursing School
Bachelor Of Science - Accounting And Finance
Philippine College