Araceli Alejo-Benitez
Apex
Summary
Experienced in front desk management and customer service. Utilizes effective communication and organizational skills to enhance visitor experiences and streamline office operations. Knowledge of managing schedules, handling inquiries, and maintaining a professional reception area.
Overview
3
3
years of professional experience
Work History
Reception Assistant
Granville Medical Center
Oxford
10.2021 - 03.2022
- Conducted health screenings to identify COVID-19 symptoms in individuals entering facilities.
- Maintained accurate records of screening results and reported findings promptly.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Patient Services Advocate/Receptionist
FastMed Urgent Care
Henderson
08.2019 - 05.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes for patients utilizing clockwise.
- Maintained accurate records of visitor logs and appointment schedules using office management software.
- Addressed client inquiries professionally, enhancing customer satisfaction through effective communication skills.
- Greeted incoming visitors and patients professionally, and provided friendly, knowledgeable assistance.
- Answered the phone promptly, and directed incoming calls to the correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions, and maintained sales and payments records accurately.
Education
GED -
Vance Granville Community College
Skills
- Compassionate Hospitality
- Effective communication and teamwork
- Telephone skills
- Organization skills
- Time management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Reception Assistant
Granville Medical Center
10.2021 - 03.2022
Patient Services Advocate/Receptionist
FastMed Urgent Care
08.2019 - 05.2021
GED -
Vance Granville Community College
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