Aquera Holden
Raleigh
Summary
Currently i am a detail-oriented Shift Manager with progressive leadership background and advanced training and team-building abilities. I works easily with employees to meet and exceed targets for quality, service and speed. Quick-thinking problem-solver with exceptional communication and conflict-resolution skills. Moves at a fast pace & learns quickly, very diligent at keeping employees on task to complete assignments.I now want a career change and i enjoy working in Human Resource it has always been my passion working with and helping others! I am waiting for an employer to give me the opportunity to learn and develop the skill for Human Resource!
Overview
6
6
years of professional experience
Work History
PCA
Always Best Care
Wake Forest
03.2025 - Current
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Shift Manager
KBP FOODS
Wake Forest
05.2019 - Current
- Resolved escalated inquiries and concerns for positive outcome.
- Organized schedules and delegated assignments based on employee knowledge and strengths.
- Created positive work environment to meet company, state and federal employment guidelines.
- Maintained high performance levels by successfully training, monitoring and motivating shift employees.
- Kept inventory within optimal levels and organized for easy accessibility.
- Managed cash registers, balanced drawers, and prepared bank deposits.
Customer Service Representative
Walmart
Durham
08.2021 - 04.2023
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
- Updated records with details of customer interactions and transactions.
Line Operator
Honda
Swepsonville
09.2020 - 06.2022
- Maintained updated production records by recording and reporting daily data.
- Supported efficiency by gathering required supplies and transporting to workstations for easy access.
- Performed regular safety checks on machinery and reported any issues to supervisors.
- Cleaned and sanitized equipment in preparation for next shift.
- Retrieved parts from storage locations, hung parts in proper configuration and took preventive actions to minimize loading and paint errors.
- Minimized safety hazards by maintaining clean and organized work areas.
Education
Diploma -
Wake Forest High
Wake Forest, NC06.2019
Skills
- Supply Ordering
- Quality Assurance
- Equipment Troubleshooting
- Staff Development
- Inventory Control
- Staff Training and Onboarding
- Hiring and Recruiting
- Cash Handling
- Team leadership
- Decision-Making
- Communication skills
- Record keeping
- Data collection
Language
fluent english
Timeline
PCA
Always Best Care
03.2025 - Current
Customer Service Representative
Walmart
08.2021 - 04.2023
Line Operator
Honda
09.2020 - 06.2022
Shift Manager
KBP FOODS
05.2019 - Current
Diploma -
Wake Forest High