April Vanover Clement
Mocksville
Summary
Dynamic professional with extensive experience at State Employees' Credit Union, excelling in customer service and account management. Proven ability to enhance member satisfaction through effective problem resolution and tailored product recommendations. Skilled in payment processing and data entry, consistently delivering accurate results while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Associate Member Service Associate
State Employees' Credit Union
04.2022 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
- Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
- Collaborated with team members to develop strategies for improving overall member experience.
- Assisted in the retention of members through timely problem resolution and personalized support.
- Contributed to membership growth by effectively marketing benefits and services to prospective clients.
- Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
- Provided ongoing support to existing members, keeping them informed of policy changes or new offerings.
- Actively participated in professional development activities focused on advancing skills in customer service and relationship management.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Assistant
Food Lion Grocery
04.2016 - 06.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Weekly cash ordering
- Balanced cash drawers and safe daily
- Managed front end employees with scheduled breaks and lunches
- Managed the customer service desk
- Generated daily office accounting reports
- Researched cash descrepancies
Financial Manager
Davie County Arts Council
11.2020 - 08.2021
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Managed accounting-team data using Quickbooks, entering and organizing payroll, adjustments and monthly accrual information.
- Synthesized financial and budgetary information to solve problems and develop alternative solutions.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
- Developed and presented financial data, financial statements and variance narratives to Board of Directors and Board of Trustees.
- Complied with all relevant regulations by maintaining detailed records of financial transactions, minimizing the risk of penalties or fines from regulatory authorities.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
Education
Associate of Applied Science - Accounting
Davidson County Community College
Lexington, NC05-2015
Skills
- Customer service
- Patience and composure
- Data entry proficiency
- Member account management
- Banking
- Account reconciliation
- Payment processing
- Financial transactions
- Dispute resolutions
- Product recommendations
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Money handling
- Phone etiquette
Timeline
Associate Member Service Associate
State Employees' Credit Union
04.2022 - Current
Financial Manager
Davie County Arts Council
11.2020 - 08.2021
Office Assistant
Food Lion Grocery
04.2016 - 06.2022
Associate of Applied Science - Accounting
Davidson County Community College
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