Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

April Pressley

Concord,NC

Summary

Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service tailored to individual needs. A collaborative team player thriving in dynamic environments, consistently focused on achieving results through efficient and empathetic engagement. Recognized for reliability and a proactive approach in aligning customer and organizational objectives.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Service Rep

Iqor
11.2021 - Current
  • Responded to more than 1000 customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved more than 100 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Security Officer

Securitas
07.2014 - 03.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote 50 or more detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Stand Manager- Cook

Aramark Sports & Education
02.1995 - 03.2004
  • Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Managed food stand, cash and check handling to include making bank deposits
  • Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
  • Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Developed knowledge about products and sales items to answer customer inquiries.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Lifted and maneuvered boxes weighing up to [40 to 50] pounds.
  • Assisted guests with finding items.
  • Organized racks and shelves to maintain the visual appeal of the stand.

Education

Direct Care Service Certification - undefined

Bronx Community College
Bronx, NY
01.2006

Diploma -

Flushing High School
Flushing, NY
01.1994

Skills

  • Service excellence
  • Engaged listening
  • Problem-solving
  • Detail-oriented data entry
  • Client engagement
  • Troubleshooting expertise
  • Proficient in conflict management
  • Polished phone etiquette
  • Effective issue management
  • Customer-focused complaint resolution

Certification

A.M.A.P. Certification, First Aid & CPR, 2005

Timeline

Customer Service Rep

Iqor
11.2021 - Current

Security Officer

Securitas
07.2014 - 03.2019

Stand Manager- Cook

Aramark Sports & Education
02.1995 - 03.2004

Direct Care Service Certification - undefined

Bronx Community College

Diploma -

Flushing High School

Awards

Received numerous customer service achievement awards. Received customer service employment of the month numerous times for the excellent customer service consistently provided.

Similar Profiles

CREATE PROFILE
April Pressley