April Moore
Shelby
Summary
Results-driven Store Manager with expertise in team leadership and conflict resolution. Skilled in driving sales and enhancing customer experiences through strategic collaboration. Committed to training and developing teams to improve store performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Store Manager
Maurices
Shelby
11.2024 - Current
- Managed daily store operations and ensured excellent customer service.
- Oversaw inventory management and stock replenishment processes.
- Trained and supervised staff to maintain high performance and teamwork.
- Implemented visual merchandising standards to strengthen brand identity.
- Organized merchandise displays to create engaging shopping environment.
- Assisted in developing targeted sales strategies to improve store performance.
- Conducted regular staff meetings to communicate goals and updates.
- Resolved customer inquiries and complaints effectively and professionally.
Belk
Natasha Ruder
Sanford
10.2022 - 10.2024
- Designed floor layouts and product displays to enhance customer experience and drive sales.
- Tracked sales trends and recommended adjustments to optimize product placement and increase profitability.
- Collaborated with cross-functional teams to align brand strategies and execute successful initiatives.
- Placed prices and descriptive signage to enhance displays and promote items.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Marshalls
Tracy Knight
Sanford
01.2019 - 04.2022
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising, and display maintenance to ensure popular items remained available for customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Complied with policies and procedures to minimize shrinkage.
- Worked with store management to identify opportunities to drive business and increase sales and profits.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to enhance customer experience and foster loyalty.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Set up visually appealing promotional displays.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Delegated tasks to individual employees to enhance their skills.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Monitored and motivated front-line staff to support senior management in achieving retail store targets.
Belk
Graham Spencer
Sanford
10.2008 - 01.2019
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained new team members on cash register operation, stock procedures, and customer service best practices to ensure smooth onboarding.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Worked with fellow sales team members to achieve group targets.
- Developed relationships with peers and upper management to foster collaboration and enhance team effectiveness.
- Adhered to company initiatives and achieved established goals.
Education
GED -
Central Community College
Sanford, NCSkills
- Sales techniques
- Retail operations
- Customer service
- Team management
- Training & development
- Decision-making
- Critical thinking
- Conflict resolution
- Relationship building
- Multitasking
- Microsoft Office
- Basic math
- Good work ethic
- Friendly, positive attitude
- Team building
- Reliable & trustworthy
Timeline
Store Manager
Maurices
11.2024 - Current
Belk
Natasha Ruder
10.2022 - 10.2024
Marshalls
Tracy Knight
01.2019 - 04.2022
Belk
Graham Spencer
10.2008 - 01.2019
GED -
Central Community College