- Wine Tasting
- Beer Tasting
- Product Photography
- Hiking
- Pickleball
- Golf
April Mitchell
General Manager
Charlotte,NC
Summary
Experienced service-focused General Manager dedicated to delivering positive customer experiences, fostering loyalty, and driving repeat business. Demonstrates a keen understanding of operational needs and efficiently orchestrates resource utilization for optimal performance. Recognized for sales leadership, sound judgment, and strong planning abilities. Excels in fostering effective interpersonal communication to drive team success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
GENERAL MANAGER
Hawthorne's NY Pizza & Bar
Charlotte, NC
02.2021 - Current
- Implemented a new scheduling software in multiple locations to maintain healthy labor percentage
- Maintained PARS on a weekly basis
- Effectively managed fluctuating between permanent and interim management duties
- Conducted Financial Administrative tasks as part of daily operations
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Devised effective marketing, sales, and other promotional initiatives.
- Designed and implemented innovative marketing plans, elevating brand awareness.
- Conducted market research to identify target audiences and potential leads for sales outreach efforts.
GENERAL MANAGER
Frank's Pizza Napoletana
Monroe, LA
01.2018 - 01.2020
- Continuously collaborated with stakeholders on menu development and strategies to improve overall profit
- Experienced a rapid career advancement within a year and 8 months
- Heavily monitored cost-to-sales ratio
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
LEAD WAIT STAFF
Portico Bar & Grill
Ruston, Louisiana
01.2011 - 01.2018
- Trained new employees on restaurant procedures, menu items & service standards
- Addressed customer inquiries, concerns, & feedback promptly to ensure a positive experience
- Collaborated with peers to maintain a cohesive work environment
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Education
GOOGLE PMP CERTIFICATION - Project Management
Google Career Certificates
Remote 01.2023 - 01.2024
Finance - Intermittent Studies
LOUISIANA TECH UNIVERSITY
Ruston, LA 01.2010 - 01.2013
Skills
Waterfall and Agile Framework Application
Financial Management Tools
Problem-Solving
Event planning
Market research
Team leadership
Creativity and Innovation
Strong Communication
Flexibility in Change
Marketing
Point Of Sale Programming
Waterfall and Agile Framework Application
Accomplishments
- Achieved lower labor percentage by introducing Hot Schedules for Operational tasks.
- Collaborated with local businesses to give back to schools in the district. Marketing efforts increased our daily sales by 16%.
Interests
Timeline
GOOGLE PMP CERTIFICATION - Project Management
Google Career Certificates
01.2023 - 01.2024
GENERAL MANAGER
Hawthorne's NY Pizza & Bar
02.2021 - Current
GENERAL MANAGER
Frank's Pizza Napoletana
01.2018 - 01.2020
LEAD WAIT STAFF
Portico Bar & Grill
01.2011 - 01.2018
Finance - Intermittent Studies
LOUISIANA TECH UNIVERSITY
01.2010 - 01.2013
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