April Locklear
Lumberton
Summary
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Professional invoicing expert with strong analytical capabilities and keen eye for accuracy. Adept at managing billing processes, resolving discrepancies, and ensuring timely invoice generation. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in financial software, data entry, and customer communication. Highly valued for precision, dependability, and results-driven mindset.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Motion Industries
06.2023 - Current
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Provided product knowledge and technical support to customers for effective solutions.
- Managed order processing and ensured timely delivery of products to clients.
- Collaborated with sales team to identify opportunities for upselling and cross-selling.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new staff on sales techniques, product information, and customer service standards.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Conducted audits on invoicing procedures to identify discrepancies and implement corrective actions.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Assisted in internal audits, providing necessary documentation and support for financial compliance purposes.
- Processed vendor and supplier payments on weekly basis.
Data Entry Lead
Titan Flow Control
01.2022 - 07.2023
- Oversaw daily data entry tasks to ensure accuracy and completeness of records.
- Developed training materials for new data entry staff, enhancing onboarding process efficiency.
- Implemented quality control measures to improve data integrity and reduce errors.
- Streamlined workflows by introducing automated systems for data processing and tracking.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
- Increased departmental flexibility by cross-training staff members in various skill sets, enabling seamless transitions during peak workload periods or employee absences.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Haigh, Byrd, & Lambert, LLC
09.2021 - 01.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Ran personal, business, and partnership Tax Returns
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Activity Assistant
North Carolina State Veterans Nursing Home
11.2019 - 09.2021
- Coordinated off-site activities and accompanied residents throughout excursions.
- Scheduled movies, entertainment and other special events.
- Maintained master calendar and all relevant records.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Answer multi-line phone system, make copies, fax
- Interview family members of current residents
Pharmacy Technician
Drugs America Pharmacy
04.2018 - 06.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Cashier
Zaxbys Resturant
02.2016 - 06.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over 100 patients per day.
- Operated cash register to record all transactions accurately and efficiently.
Education
No Degree - Nursing
Bladen Community College
Dublin, NCHigh School Diploma -
Lumberton Senior High School
Lumberton, NC06-2017
Skills
- Schedule Management
- Records Coordination
- Recordkeeping skills
- Excellent work ethic
- Computer proficiency
- Office administration
- Administrative support
- Office management
- Sales negotiation
- Data entry proficiency
- Conflict resolution
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
Timeline
Customer Sales Representative
Motion Industries
06.2023 - Current
Data Entry Lead
Titan Flow Control
01.2022 - 07.2023
Receptionist
Haigh, Byrd, & Lambert, LLC
09.2021 - 01.2022
Activity Assistant
North Carolina State Veterans Nursing Home
11.2019 - 09.2021
Pharmacy Technician
Drugs America Pharmacy
04.2018 - 06.2019
Cashier
Zaxbys Resturant
02.2016 - 06.2018
High School Diploma -
Lumberton Senior High School
No Degree - Nursing
Bladen Community College