Summary
Overview
Work History
Education
Skills
Timeline
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April Hixson

Franklinton

Summary

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, managing faculty calendars and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Duke University
06.2024 - Current
  • Coordinated complex schedules for faculty and staff, enhancing communication and efficiency across departments.
  • Managed procurement processes, ensuring timely acquisition of office supplies and equipment within budget constraints.
  • Managed patient scheduling, ensuring efficient use of time and resources.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Ensured timely reimbursement for employees by promptly submitting all receipts and requests within the concur system to be reviewed and approved within 24-48 hours.

Health Unit Coordinator

Duke Hospital
08.2018 - 05.2024
  • Enhanced patient/provider satisfaction by efficiently scheduling Echo appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients and their families.
  • Increased office efficiency with thorough management of ensuring accuracy and accessibility for all staff members.
  • Maintained a clean and organized office environment.
  • Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
  • Assisted with the coordination of clinical daily staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Handled the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Collaborated with healthcare professionals to maintain high-quality care across scheduling departments.

Nursing Assistant/ Health Unit Coordinator

Duke Regional Hospital
01.2018 - 07.2018
  • Answered Call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows and bedside items.
  • Performed clerical duties such as word processing, data entry on EPIC systems, answering phones when stepping in as HUC.
  • Responded appropriately to physical, emotional needs of patients and families.
  • Followed and enforced safety protocols.
  • Tested and Recorded Blood glucose levels.
  • Provided activities of daily living such as personal hygiene, feeding and ambulating.
  • Recorded and took vital signs needed for patients and reported any abnormalities straight to the RN in care of the patient.
  • Transported patients if needed.
  • Monitored and recorded patient output and input.
  • Repositioned patients in need to allow proper healing and to avoid any other health issues to develop.
  • Took advantage of continuing education.
  • Established comfortable relationships with families and patients in order to provide better care.

Nursing Assistant

Maxim Healthcare
10.2017 - 01.2018
  • Assisted Patient at their home with feeding, dressing, bathing and all activities of daily living.
  • Provided Companionship throughout the day.
  • Prepared, served and encouraged food and drinks throughout the day.
  • Assisted patient to the bathroom or any room desired.

Nursing Assistant

Granville Health System
06.2017 - 10.2017
  • Read and recorded vital signs.
  • Assisted with feeding and adequate fluid intake.
  • Provided assistance, transportation and companionship to patients.
  • Positioned residents for comfort and to prevent skin pressure and sores.
  • Tended to residents with minor and chronic illnesses.
  • Charted daily information on residents and reported to the charge nurse.
  • Recognized and reported abnormalities and/or changes in resident’s health status.
  • Assisted and completed Activities of Daily Living.
  • Tended to the needs of geriatric patients.
  • Maintained a clean and orderly environment.

Education

High School Diploma -

South Granville High School
Creedmoor NC
06-2016

No Degree - Nursing

Vance Granville Community College
Creedmoor

Skills

  • Positive Attitude
  • Medical Terminology Knowledge
  • Pediatric Cardiology knowledge
  • Time management
  • Compassionate
  • PowerPoint and Microsoft word
  • Efficient multi-tasker
  • Trustworthy
  • BLS Certified
  • Adaptable
  • Multi-Line Phone Systems
  • Patient Flow Management
  • Appointment Coordination
  • Patient care and confidentiality
  • Medical Office Management
  • Office administration
  • SAP concur experience

Timeline

Administrative Assistant

Duke University
06.2024 - Current

Health Unit Coordinator

Duke Hospital
08.2018 - 05.2024

Nursing Assistant/ Health Unit Coordinator

Duke Regional Hospital
01.2018 - 07.2018

Nursing Assistant

Maxim Healthcare
10.2017 - 01.2018

Nursing Assistant

Granville Health System
06.2017 - 10.2017

High School Diploma -

South Granville High School

No Degree - Nursing

Vance Granville Community College

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April Hixson