April Burden
Concord
Summary
Detail-oriented Patient Care Coordinator with expertise in HIPAA compliance and patient relations. Proven ability to enhance patient satisfaction through streamlined communication and efficient appointment scheduling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Novant Go Health Urgent Care
Charlotte, NC
01.2020 - Current
- Oversaw management of sensitive patient information while ensuring strict compliance with HIPAA guidelines.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- I was a training coach for Novant welcoming and training new employees on EPIC
- Workers Comp Champion I helped with workers comp questions concerns and registration
- Collected patient copays for visits as well as answered any billing questions
- Registered patient on EPIC and verified patient insurance either bu online or reaching out to the insurance directly
Ticket Sales Representative
Charlotte Motor Speedway
Concord, NC
01.2015 - Current
- Oversaw ticket sales operations for large-scale events, ensuring seamless customer service and transaction processing.
- Formulated promotional strategies to drive ticket sales and elevate customer engagement.
- Trained and mentored new team members on sales processes and customer interaction techniques.
- Analyzed sales data to optimize pricing strategies and improve revenue generation.
Patient Service Representative
Dermatolgy Group of the Carolina
Concord, NC
02.2016 - 12.2019
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Provided detailed information regarding dermatological services and procedures to enhance patient understanding.
- Coordinated insurance verification processes, ensuring accurate billing and reducing claim denials.
- Implemented new electronic health record system, improving data entry efficiency and patient tracking.
- Also handed New patient referrals from other PCP as well as from the Va
- Collect patient payments as well as figured patient deductible out and collected their coinsurance
- Was over the monthly inventory for the whole practice
- Helped with cosmetic procedure checkout and
Education
High School Diploma -
Mount Pleasant High School
Mt Pleasant, NC06-1997
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Insurance verification
- Attention to detail
- Patient relations
- Medical terminology
- Patient care
- Scheduling
- Goal setting
- Patient registration
- Proficient in Epic
Certification
- Hippa Training - Yearly
- AME Center Training
- Go Reg 2.0
- Workers Comp Registration Training
Timeline
Patient Care Coordinator
Novant Go Health Urgent Care
01.2020 - Current
Patient Service Representative
Dermatolgy Group of the Carolina
02.2016 - 12.2019
Ticket Sales Representative
Charlotte Motor Speedway
01.2015 - Current
High School Diploma -
Mount Pleasant High School