APRIL COPAS
New Hill
Summary
Organized education and office support professional with 20 years of experience in student, family, and teacher interactions. Recognized for maintaining a calm front-office environment, ensuring clear communication, and managing accurate records. Proficient in supporting school leadership, greeting visitors, answering phones, and managing documentation to enhance family engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Yes Solar Solutions
01.2022 - Current
- Serve as a professional first point of contact for inbound calls, emails, and customer questions.
- Maintain accurate CRM records, spreadsheets, contracts, and communication logs.
- Coordinate with team members and accounting to verify payments, documentation, and follow-up steps.
DIRECTOR OF AGENT DEVELOPMENT & SUCCESS
RE/MAX Real Estate Service
01.2021 - 01.2022
- Supported brokerage office operations, agent onboarding, training sessions, documentation, and internal communication.
ASSISTANT TEACHER
SAS Institute
Cary
01.2015 - 01.2021
- Supported students in a structured educational setting with a calm, patient, and professional approach.
- Maintained daily classroom documentation, student progress notes, and communication records.
- Communicated with parents and co-teachers to support consistency, safety, and student success.
- Helped organize classroom materials, schedules, activities, and daily routines.
LEAD TEACHER
All About Kids
01.2009 - 01.2015
- Planned and led classroom activities while maintaining a positive and organized learning environment.
- Prepared lesson materials, maintained records, and supported regular parent communication.
- Scheduled and participated in parent conferences with professionalism and care.
OFFICE ASSISTANT
First Choice Auto
01.2007 - 01.2009
- Provided phone and email support, coordinated scheduling, and maintained office documentation.
Assistant Kindergarten Teacher
Olive Chapel Elementary
01.1998 - 01.2007
- Assisted with daily classroom instruction, student supervision, and lesson implementation.
- Organized instructional materials and supported teachers with daily classroom operations.
Education
ASSOCIATE IN APPLIED SCIENCE - Early Childhood Education, Birth-Kindergarten Licensure
Wake Technical Community College
01.2021
Skills
- Family and visitor reception
- Student support and supervision
- Parent communication
- School records management
- Phone and email support
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- CRM and database tracking
- Scheduling and organization
- Customer service excellence
Certification
- NC Notary Public
- Valid NC Driver's License
Timeline
ADMINISTRATIVE ASSISTANT
Yes Solar Solutions
01.2022 - Current
DIRECTOR OF AGENT DEVELOPMENT & SUCCESS
RE/MAX Real Estate Service
01.2021 - 01.2022
ASSISTANT TEACHER
SAS Institute
01.2015 - 01.2021
LEAD TEACHER
All About Kids
01.2009 - 01.2015
OFFICE ASSISTANT
First Choice Auto
01.2007 - 01.2009
Assistant Kindergarten Teacher
Olive Chapel Elementary
01.1998 - 01.2007
ASSOCIATE IN APPLIED SCIENCE - Early Childhood Education, Birth-Kindergarten Licensure
Wake Technical Community College